Bowhead Technology · 1 month ago
Tier 1 Helpdesk Technician
Oklahoma City, OK
Full-time
Onsite
Entry Level
2+ years expBowhead is seeking a Tier 1 Helpdesk Technician to provide multiple tier support to end users. The technician will assist clients with computer hardware and software issues, ensuring effective operation of IT systems.
Child CareDigital EntertainmentHardwareSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install separate LAN closet for Government NIPRNET and SIPRNet connection
Install required power and cooling to the LAN closet
Install and configure any hardware and connectivity needed for the Automated Call Distribution (ACD) system
Configure and install agent workstations with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts
ACD Configuration + Configure cues, voicemail, call record, etc. + Test configuration + Configure automation + Connect ACD to facility’s NIPRNet circuit
Establish VPN with CAC connectivity to support remote users
Support integration with ITSM system
Qualification
Required
Two plus(2+) years professional, relevant experience
Associate's Degree in Management Information Systems, Computer Science, or related field and two years of related experience. Degree may be substituted for experience on a year-to-year basis
Ability to sit/stand for prolonged periods of time; confined to workstation
Climbing, stooping, bending, kneeling, crouching or crawling
Pulling or pushing
Prolonged use of video display terminals
Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition
Ability to Id and distinguish colors
Irregular work hours
Intense concentration with few opportunities for break
Frequent travel from primary place of work
Unpredictable deadlines or demands for work product
Reach/relocate items above shoulder
Working around machinery
Exposure to extreme cold, humidity or hot temperatures; working outside
Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring
Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology
Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering
Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
Must be able to obtain or maintain a security clearance at the Secret level
US Citizenship is a requirement for Secret clearance at this location
Preferred
A+ or Network+ Certificate highly preferred
Security+ Certification highly preferred
Company
Bowhead Technology
Bowhead Technology aims to add value to children wellness through the use of smart technologies and compelling content.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.21M2016-05-25Product Crowdfunding· $0.21M
2015-07-01Seed· $2M
Company data provided by crunchbase