Diesel Laptops · 1 month ago
Diesel Tech I
IRMO, SC, USA
Full-time
Onsite
Senior Level
$25/hr - $35/hr
5+ years expDiesel Laptops is dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry by providing cutting-edge diagnostic tools and training. They are seeking a Diesel Tech I to manage customer service inquiries, resolve issues, and ensure customer satisfaction while adhering to company policies.
AutomotiveCommercialHardwareSoftware
Responsibilities
Manage incoming calls and customer service inquiries; provide first level contact and convey resolutions to customer issues by walking customers through a problem solving process
Track, route and properly escalate unresolved queries to the next level of support
Identify and assess customers’ needs to achieve customer satisfaction; follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation and closure by creating detailed records regarding reported requests, issues, and solutions; update customer data and produce activity reports
Utilize excellent customer service skills and exceed customers' expectations
Preserve and grow knowledge of help desk procedures, products and services; recommend procedure modifications and/or improvements
Adhere to all company policies, procedures, and controls; follow communication procedures, guidelines, and policies
Other duties as assigned
Qualification
Preferred
Strong background with computers, either through previous work experience or education
Customer service oriented with strong communication skills (both oral and written)
Knowledge of software installation process
Knowledge of commercial diesel truck and heavy equipment
General troubleshooting and multi-tasking skills; willing to learn product-specific troubleshooting
Must be a team player with the ability to help others with troubleshooting
5+ years of Diesel Technician experience in a dealer or fleet setting
Proficient with advanced diagnostics: software and diagnostic troubleshooting
Experience troubleshooting and repairing electrical issues for heavy-duty equipment and diesel trucks preferred
Experience removing and replacing components on diesel engines and automatic and manual transmissions preferred
Benefits
Competitive salary and benefits package.
Opportunity to work with a passionate and innovative team.
Career growth and development opportunities.
Collaborative and dynamic work environment.
Company
Diesel Laptops
Diesel Laptops provides diagnostic software and hardware for commercial truck,, automobile, and off-road industries.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tyler Robertson
Chief Executive Officer
Recent News
2026-01-06
Company data provided by crunchbase