Adams Brown Technology Specialists · 1 month ago
Onsite Specialist
Wichita,KS,US
Full-time
Onsite
New Grad, Entry LevelAdams Brown Technology Specialists is looking for IT professionals with an entrepreneurial drive to support their clients. The Onsite Specialist will provide technical, onsite support for clients and end-users, focusing on server support, networking, and firewall management.
Information Technology & Services
Responsibilities
Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
Identify, document, prioritize, troubleshoot, and escalate service requests
Facilitates the restoration of normal service operation while minimizing impact to the end-user
Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
Evaluates and identifies installations and other needs in a new client environment
Qualification
Required
Proficient in server support, networking, and firewall management
Experience with support software and security tools
Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
Identify, document, prioritize, troubleshoot, and escalate service requests
Facilitates the restoration of normal service operation while minimizing impact to the end-user
Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
Evaluates and identifies installations and other needs in a new client environment
Client service oriented and positive participating team member
Onsite hardware set up and support experience
Strong mechanical aptitude, working with tools and various networking supplies
Ability to maintain confidentiality of the company and client information
Excellent written and verbal communication skills required
Ability to document and follow established company procedures
Understanding of hardware, software, security tools, and concepts
Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc
Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
Server and networking hardware support experience required
Ability to work autonomously both swiftly and effectively
Must be able to travel onsite to client premises
Experience with using networking tools
Excellent communication and customer service skills
Ability to manage multiple tasks and priorities effectively
Willingness to lift and move IT equipment as needed
Preferred
Onsite hardware set up and support experience, preferably with an MSP
IT Glue experience
WatchGuard/Firewall experience
StorageCraft, Datto backups experience
Benefits
Substantial paid-time-off
A comprehensive benefit package
Competitive pay structure
Company
Adams Brown Technology Specialists
Adams Brown Technology Specialists is a managed IT, technology and cybersecurity firm serving clients throughout the central U.S.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chris Schneider
President/CEO
Shayne Yonce
Founder, Chief Experience Officer
Company data provided by crunchbase