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Glacier Bancorp, Inc. · 1 week ago

Corporate Lead nCino Application Administrator

Salt Lake City, UT

Full-time

Onsite

Senior Level, Lead/Staff

$47.23/hr - $47.23/hr

7+ years exp

Glacier Bancorp, Inc. is seeking an experienced Lead nCino and Administrator to join their Business Application Support team. The role involves leading the administration and maintenance of the nCino and Salesforce platforms, ensuring smooth operations, supporting system capabilities, and managing platform releases while guiding less experienced team members.

BankingCommercialFinanceVenture Capital

Growth Opportunities

No H1B

Responsibilities

Responsible for leading the administration, user access and support, and related maintenance nCino and Salesforce platforms. Develop strategies for improved system support; solutions performance; support development team in delivery of new functionality and implementation. Address system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision

Responsible for coordinating and participating in new platform software products and releases that impact the organization’s business services and operations. This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production

Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization’s ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements. Provide guidance or work direction to lower-level analysts and/or vendors. Take a lead role in assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed

Responsible for upholding all Standard Operating Procedures, Change Management Process, Release Management, and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Responsible for working with change management to submit changes for fixes and updates. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors

Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems

Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Develop reports and dashboards as needed. Coordinate with groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided

Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date

Qualification

NCino administrationSalesforce administrationApplication managementEnd user supportNCino certificationSalesforce certificationMicrosoft WindowsOffice applicationsModeling tools (Visio)Banking industry knowledgeLeadership experience

Required

Bachelor's Degree in Information Systems, Information Technology, Computer Science, or related field

7 years of increasingly responsible professional work experience in computer science, information systems, information technology or related field

7 years of hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems

7 years of lead administration on application of the nCino platform

Advanced experience in end user support, and other industry-standard techniques and practices

Microsoft Windows operating system experience and Office applications

1 year of supervisory or leadership experience

Knowledge of use of modeling tools, such as Visio

Ability to present ideas in user-friendly language

Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy

Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization

Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills

Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision