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EastRise Credit Union · 1 day ago

Branch Manager

Waterbury, VT

Full-time

Onsite

Mid, Senior Level

$71K/yr - $78K/yr

5+ years exp

EastRise Credit Union is seeking a Branch Manager to lead and oversee the operations and service of an assigned branch location. The role focuses on member relationship development, operational excellence, and driving revenue growth while ensuring exceptional service and compliance with regulations.

BankingFinancial Services

Responsibilities

Responsible for the overall success of the branch's daily operations. This role has oversight of the cash management, fraud mitigation, loss prevention, and applicable processes and procedures at the assigned location(s). Through resource optimization, this role ensures both efficient and effective operations. The branch manager directs, supervises, and supports team members with operational functions, resolves internal and external inquiries, and manages the branch budget

Responsible for deepening member relationships to drive revenue growth and reduce attrition. Success in this role requires holding team members accountable for effectively identifying and maximizing opportunities to promote products and services. It also requires executing promotional campaigns and product initiatives at the branch and community level, actively participating in member outreach, and achieving revenue growth goals

Accountable for member satisfaction at the assigned location(s). This requires ensuring exceptional service is provided to members when transacting and in need of account service. This includes but isn’t limited to aiding with debit and credit cards, fraud, basic digital banking support, and consumer lending. When necessary, the branch manager meets with/serves members, makes exception decisions, and handles escalated situations

Accountable for the operational oversight, effective workforce planning, and direct management of team members. Responsibilities include establishing clear performance expectations, delivering ongoing feedback, and supporting the professional development of each direct report through coaching and targeted growth opportunities. Fosters employee engagement to enhance departmental performance and ensures alignment of team efforts with organizational goals. Maintains compliance with the credit union’s policies and procedures. Demonstrates appropriate leadership by modeling integrity, setting a positive example, and cultivating a respectful, inclusive team environment

While primarily responsible for a physical branch location(s), the branch manager is a part of the larger Retail leadership team and works collaboratively to ensure the success of all EastRise locations. This could include project work, collaboration, branch resource sharing, and additional duties as assigned. The branch manager will spend time at different EastRise branch locations to meet business needs

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Branch managementMember relationship developmentCoaching experienceEffective communicationProblem-solving skillsTeam buildingCustomer serviceEmpathyAttention to detailReliability