Invoca · 4 weeks ago
Agentic AI Analyst
United States
Full-time
Remote
Mid Level
$94K/yr - $134K/yr
3+ years expInvoca is the leading AI-powered conversation intelligence platform. As an Agentic AI Analyst, you will collaborate with cross-functional teams to identify and operationalize innovative agentic use cases that enhance customer outcomes and support Invoca's strategic AI vision.
Artificial Intelligence (AI)Digital MarketingSpeech Recognition
No H1B
Responsibilities
Drive Customer Discovery & Use Case Validation: Engage directly with GTM, Sales Engineering, and Customer Success teams to uncover high-value customer problems. Evaluate agentic AI fit by mapping use cases to operational workflows and measurable outcomes
Analyze Product Usage & Behavioral Signals: Investigate call transcripts, user interactions, and system behavior logs to surface automation opportunities. Identify usage patterns, drop-off points, and signals that inform future agentic capabilities
Prototype and Scope New Agent Concepts: Collaborate with Product and Engineering to define and scope early-stage agentic solutions. Translate customer insights and system data into experiment-ready prototypes, beta features, or refined prompt workflows
Monitor Agent Performance in Production: Track and interpret key metrics—such as task completion rates, fallback frequency, and customer feedback—to assess agent efficacy and prioritize improvements
Refine Prompts, RAG Strategies & Tooling: Partner with engineering and ML teams to optimize agent behaviors. This includes improving prompt engineering, adjusting retrieval strategies, or enhancing integrations with internal tools
Identify and Resolve Agentic Edge Cases: Systematically uncover and document edge cases, unintended behaviors, and regression risks. Work cross-functionally to triage issues and ensure stability of agent interactions in production
Document Agent Workflows & Best Practices: Own the creation and maintenance of internal documentation for agent designs, expected behaviors, and troubleshooting guides. Maintain and evolve internal playbooks for reuse and scale
Enable Cross-Functional Teams & Customers: Support Product Marketing and Enablement by developing clear collateral and training on agentic AI features. Act as a product representative in customer meetings, agile ceremonies, and internal demos
Qualification
Required
3+ years of experience in product, analytics, or technical customer-facing roles within SaaS or enterprise software
Demonstrated ability to work independently on medium-scope initiatives and balance tradeoffs across requirements, user value, and implementation effort
Skilled at breaking down ambiguous problems, gathering data, and proposing thoughtful, data-driven solutions
Strong communicator who can adjust messaging across technical and non-technical stakeholders
Highly collaborative and comfortable working across engineering, GTM, and design partners
Preferred
Familiarity with LLMs, prompt design, or AI orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus
Benefits
Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
Stock Options – All employees are invited to share in Invoca’s success through stock options.
Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
Company
Invoca
Invoca, the recognized leader in conversation intelligence AI for marketing, e-commerce, and contact center teams
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$201.5MKey Investors
Silver Lake WatermanMorgan Stanley Alternative Investment PartnersAccel
2022-06-14Series F· $83M
2019-10-17Series E· $56M
2016-03-30Series D· $30M
Leadership Team
Gregg Johnson
CEO
Teresa Dietrich
Chief Technology Officer
Recent News
2025-11-14
Destination CRM
2025-11-07
Company data provided by crunchbase