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Generator Supercenter · 4 months ago

Service Dept Office Admin

Tomball, TX 77375

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Generator Supercenter is the number #1 Generac dealer in North America, specializing in generator sales and services. They are seeking a highly organized Office Admin to perform clerical tasks, assist managers, and provide exceptional customer service while ensuring smooth office operations.

ElectronicsRetail

Responsibilities

Coordinate and schedule service calls and maintenance for generators

Dispatch field technicians efficiently based on location and availability

Communicate with customers regarding appointment times, service updates, and inquiries

Maintain accurate service records and scheduling logs

Assist with incoming service requests via phone and email

Work closely with service managers and technicians to ensure smooth operations

Provide exceptional customer service and follow up on completed jobs

Must be organized, detail-oriented, and comfortable in a fast-paced environment

Mandatory On-Call Availability during Hurricane Season

Team Collaboration & Cross-Department Support

Qualification

Phone etiquetteCustomer serviceData entryTyping skillsComputer applicationsVerbal communicationWritten communicationOrganizational skillsListening skillsProblem analysisJudgmentStress toleranceResilienceMulti-taskingRequired language proficiencyProblem-solvingAttention to detailAdaptabilityTeamwork