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GE HealthCare · 2 weeks ago

Biomedical Equipment Technician III - Albuquerque, Los Alamos, Taos, New Mexico

United States

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $97K/yr

4+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. This role involves evaluating complex biomedical equipment issues, implementing repairs, and maintaining customer relations, while also leading and mentoring technicians to ensure service excellence in the Albuquerque, Los Alamos, and Taos areas.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations

Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation

Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction

Effectively communicate and partner with teammates and colleagues

Implement GE/customer facility contract and support customer and business goals/objectives

Lead, instruct, and assist technicians on basic and complex repairs/resolution

Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties)

Proactively reach out to others on team (e.g., provide help, share best practices, mentor others)

Share on-call responsibility

Document all repair actions and submit reports/summaries according to schedule

Ensure proper care of spares, tools, and test equipment, and ensure calibration

Maintain approved parts inventory

Manage vendor's service delivery processes in compliance with GE policies, as instructed

Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction

May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee)

Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements

Perform other related duties as assigned

Complete all planned Quality & Compliance training within the defined deadlines

Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner

Ensure all test equipment is tracked and 100% calibrated on time

Qualification

Biomedical Equipment RepairCustomer RelationsTechnical DocumentationElectrical EngineeringElectronic CircuitryMicrosoft OfficeCommunication SkillsProblem SolvingTeam CollaborationMentoringAdaptability

Required

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing medical equipment; OR equivalent military education and a minimum 4 years of experience servicing medical equipment; OR High School Diploma/GED and a minimum of 6 years of experience servicing medical equipment

Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office)

Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership)

Experience interfacing with both internal team members and external customers as part of a solution-based service process

Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner

Ability to work independently and as a team to implement solutions through problem solving

Candidate must be able to lift, carry, push, and pull up to 50 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision, and depth perception

Preferred

Certified Biomedical Electronics Technician (CBET)

Experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment

Experience in a hospital setting

Ability to analyze metrics and reports (e.g., SED's)

Able to think creatively and implement solutions/solve problems, even when unfamiliar with the task at hand

Experience coaching, mentoring, and leading others

Strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices

Change agent and process oriented

Exhibit the mentality that customers determine our success

Operate with efficiency and sense of urgency

Willingness to learn and adapt to changing environments

Empower and inspire others

Ability to deliver results in an uncertain environment, ability to multitask and prioritize

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees