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Schaefer Plastics North America, LLC. · 1 month ago

Recycling and Customer Support Coordinator

Charlotte, NC

Full-time

Onsite

Entry Level

1+ years exp

Schaefer Plastics North America, LLC. is a family-owned company committed to delivering exceptional customer care through innovative waste and packaging solutions. The Recycling and Customer Support Coordinator plays a key role in managing reclaim and warranty processes while providing support to customers and internal teams, ensuring efficient operations and alignment with environmental initiatives.

ManufacturingPackaging ServicesPlastics and Rubber Manufacturing

Responsibilities

Serve as a direct point of contact for customers submitting reclaim and warranty requests, ensuring timely, accurate, and professional communication

Summarize and report on reclaim and warranty activity to Customer Service and Sales teams on a monthly basis

Collaborate with the Customer Service team to provide consistent updates and resolutions for customer inquiries related to reclaim and warranty

Assist with administrative tasks that support a seamless customer experience, utilizing advanced proficiency in Excel for tracking, reconciliation, and report creation

Build and maintain Excel-based dashboards and monthly reports using pivot tables, formulas, filters, and data validation tools to clearly communicate trends and activity

Manage the entire lifecycle of reclaim and warranty requests, from intake through resolution

Evaluate warranty submissions using internal tracking tools and reconcile recycled materials with tally sheets

Analyze data in Excel to identify discrepancies, prepare summaries, and support accurate customer proposals

Issue proposals to customers and vendors, and coordinate proper payments to customers and recyclers

Maintain accurate records of all transactions, communications, and documentation, ensuring data integrity through structured Excel logs

Schedule and manage pick-ups and deliveries for large-scale reclaim projects

Coordinate logistics with recycling partners and internal teams to ensure timely shipments and proper handling

Track and confirm Proof of Delivery (POD) for every shipment; maintain and update logs accordingly

Use Excel to track shipment statuses, create visibility reports, and provide shipment documentation summaries to stakeholders

Collaborate with the Freight team to ensure shipment visibility and resolve any delivery issues

Work closely with departments including Freight, Sales, Customer Service, and Shipping & Receiving to streamline reclaim workflows

Maintain proactive, ongoing communication with recyclers, customers, and internal stakeholders

Partner closely with the Director of Sustainability to align reclaim practices with the company’s broader environmental goals

Qualification

Excel proficiencyCustomer service experienceLogistics coordinationData analysisProfessional communicationCRMsAttention to detailCross-functional collaboration

Required

1-3 years of experience in customer service, logistics coordination, recycling, or a related field

Strong organizational and tracking skills using Excel spreadsheets and report creation, including pivot tables, formulas, data filters, and charts to build reports and dashboards

Clear, professional communication skills, both written and verbal

High attention to detail, especially when managing data and reconciling documentation

Comfortable using Microsoft Office, particularly Excel, to generate reconciliations, summaries, and performance reports for internal teams

Demonstrated ability to work collaboratively across departments and with external partners