Vatic Outsourcing · 1 month ago
Client Account Manager
Marietta, Georgia, United States
Full-time
Hybrid
Entry, Mid Level
1+ years expVatic Outsourcing is a company focused on client account management services, and they are seeking a Client Account Manager to support the client’s experience throughout the lifecycle of account management. This role includes responsibilities such as project management, invoicing, vendor management, and ensuring client satisfaction through effective communication and reporting.
Technical SupportTelecommunications
Responsibilities
Presenting to C-Level and Executive Level management teams
Provide constant external feedback to clients on savings opportunities and best practices
Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Review)
Provide timely, detailed and accurate reporting to external and internal audiences
Perform and share with assigned clients recurring (monthly) updates and status on account
Qualification
Required
Account Management in serving as an extension of a client's team
Presentation skills
Project management skills
Telecom Troubleshooting skills
Forensic analysis of telecom invoices inclusive of reviewing, auditing and validating correct contracted rates are in place
Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
Microsoft Office competency and fluency in Excel
Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization
Managing large volumes of data in excel and application databases
Navigating carrier portals (wireline/wireless)
Knowledge of and understanding of pricing and benchmarking of telecom services
College Degree
1+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries
Preferred
General knowledge of the telecom industry
General knowledge of business finance
General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)
Reviewing, understanding, interpreting and managing carrier contracts
Understanding of SAAS structure, architecture, and security
C-Level presentation and interaction skills
Company
Vatic Outsourcing
Vatic Outsourcing provides unmatched telecom consulting services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase