LG Electronics · 1 month ago
Associate Customer Claims Analyst (Bilingual English/Korean)
Englewood Cliffs, NJ
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $70K/yrLG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life. The Associate Customer Claims Analyst will be responsible for applying account credits and payments on customer claims, analyzing trends related to safety claims, and ensuring effective communication to resolve issues.
Consumer ElectronicsElectronicsHardwareTelecommunications
Responsibilities
Responsible to apply account credits and payment on customer claims following claim review and validation of documents
Review results of account reconciliation, on a monthly, quarterly and yearly basis to analyze trends related to safety and monitor non-safety claims
Identify discrepancies with transactions, escalate for review to respective departments and notify customers to respond or resubmit claim
Research claim history to validate claim amount by matching the backup documentation provided
Full responsibility on customer claims for payment
Analyze monthly, quarterly and yearly trends related to safety and non-safety claims
Able to reconcile/analyzing/monitoring claims and resolve related issues/problems
Good written/communication/reporting skill
Responsible for customer's credit memo eligibility upon credit request- check duplication claim, over claim and invalid claim
Responsible to check and process daily claim submitted by Customer, Sales, Collection and other related department to follow up timely matter
Able to understand & interpret documentation and research system skill (GERP, Sales Portal, EDW)
Able to communicate internal/external to resolve any issues and problem
Qualification
Required
Bachelors Degree
Bilingual in English and Korean
Good written/communication/reporting skill
Knowledge of Microsoft office (Excel/power point/word- Intermediate level)
Able to reconcile/analyzing/monitoring claims and resolve related issues/problems
Able to work in team environment
Require over time if needed
Benefits
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Company
LG Electronics
LG Electronics manufactures a wide range of products including televisions, smartphones, and home appliances.
Founded in 1958
10001+ employees
H1B Sponsorship
LG Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (27)
2023 (19)
2022 (10)
2021 (10)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-04-18Post Ipo Debt· $800M
2023-02-01Post Ipo Equity· $0M
2003-01-10IPO
Leadership Team
Don Kwack
President and CEO
Hwan Yong
President & CEO - Air Conditioning & Energy Solution Company
Recent News
2026-01-09
Company data provided by crunchbase