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ImageTrend · 1 month ago

Customer Success Project Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $100K/yr

ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. The Customer Success Project Manager is responsible for the successful completion of client project initiatives, including planning, execution, and documentation of projects while interfacing with internal and external stakeholders.

Big DataHealth CareInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Manages assigned projects with time-bound deliverables including projects aligned with current and future product offerings

Develops comprehensive internal and client facing project schedules and work plans, as well as participates in all relevant meetings and actions to complete projects assigned

Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed

Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner

Plans and executes client facing product transitions

Plans and executes new product roll outs & product deprecation with appropriate ImageTrend stakeholders

Designs risk mitigation plans for client service projects assigned

Optimizes and improves processes and overall approach for existing processes

Acts as project manager for smaller products that don’t require full-time management

Creates and maintains all required documentation for projects

Works with Data Specialists to help plan and coordinate large scale projects regarding data compliance and quality

Travel to orientation, industry or company events, or other onsite meetings as required

Performs additional duties as assigned

Qualification

Project Management CertificationTechnical Client ServicesSaaS ExperienceImageTrend Products KnowledgeAgile/Scrum MethodologiesAnalytical SkillsCommunication SkillsTime ManagementProblem-Solving SkillsInterpersonal Skills

Required

Degree or equivalent combination of education and relevant work experience

Proven experience working in a technical client services or related position, preferably in a SaaS-based organization within Fire, EMS, or healthcare related industries

Experience in project management, leading technical client implementation projects or another similar role

Completed Project Management Certification is required (PMP)

Knowledge or experience with ImageTrend products and functions

Knowledge or familiarity with technical documentation and writing

Strong analytical & critical thinking skills, with excellent attention to detail and problem-solving abilities

Strong interpersonal, influencing and communication skills, both verbal and written

Strong time management and organizational skills, proven ability to succeed in a fast-paced environment and can quickly adjust to changing priorities to meet critical timelines

Ability to translate plans into phased action and understanding of the software development lifecycle, preferably using Agile/Scrum methodologies

Ability to learn new technologies quickly and proficiency in MS suite, including Office, CRM and Project tools

Ability to maintain discretion when handling proprietary and confidential information

Enthusiasm for learning and expanding knowledge or skills

Strong work ethic, integrity, honesty, collaboration and team orientation

Ability to travel based on customer and business needs and the location of customers, up to 10%

Benefits

Bonus

Benefits

Perks

Community gains

Company

ImageTrend

ImageTrend is a industry-specific software for emergency medical services.

Founded in 1998

Lakeville, Minnesota, USA

201-500 employees

http://www.imagetrend.com

H1B Sponsorship

ImageTrend has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)