LayerZero Power Systems · 1 month ago
Field Service Scheduler
Aurora,OH,US
Full-time
Onsite
Entry, Mid Level
2+ years expLayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. The Customer Scheduler is responsible for coordinating service appointments, installations, and maintenance visits with customers and internal teams to ensure efficient resource allocation and alignment between customer expectations and field service capabilities.
Consumer GoodsElectronicsIndustrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Schedule field service visits, installations, and preventive maintenance based on customer needs and technician availability
Proactively communicate appointment details, updates, and changes to customers and internal stakeholders
Forecasting of workload and long term planning/scheduling
Balance Utilization of all field service technicians within scope
Partner with other schedulers to share resources as needed
Maintain accurate records in scheduling systems and ensure alignment with service contracts and SLAs
Order and coordinate delivery of necessary parts and replacement parts under warranty
Coordinate with Field Service, Engineering, and Logistics teams to optimize technician routes and maximize technician time onsite
Monitor schedule adherence and proactively resolve conflicts or delays
Track and report scheduling metrics such as utilization, on-time service rate, reschedule frequency, and customer satisfaction
Support escalation management by prioritizing urgent service requests and coordinating rapid response
Qualification
Required
Associate's degree or equivalent experience in business, logistics, or operations
2+ years of experience in scheduling, dispatch, or customer service—preferably in a technical or field service environment
Strong organizational and communication skills
Proficiency in scheduling software, CRM systems, and Microsoft Office
Ability to manage multiple priorities and adapt to changing demands
Benefits
100% company-paid medical, dental, and vision
401(k) with company match
3 weeks PTO, 8 paid holidays, and 2 floating holidays
Company
LayerZero Power Systems
LayerZero Power Systems Designs and Manufactures LayerZero® Products: Static Transfer Switches, Power Distribution Units, and Power Panels.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-06-30Acquired
Leadership Team
James Galm
Vice President, Chief Technical Officer
Recent News
Business Insider
2025-10-06
Tech Startups - Startups and Technology news
2025-07-01
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