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Camel Energy Inc · 1 month ago

Battery Application Engineer

Ann Arbor, MI

Full-time

Hybrid

Mid Level

$75K/yr - $90K/yr

Camel Energy Inc. is seeking a proactive and technically versatile Battery Application Engineer to join their team. This role will serve as a critical bridge between customers and internal R&D teams, providing technical support and conducting market analysis to enhance product development.

Mechanical Or Industrial Engineering

No H1B

Responsibilities

Serve as a technical expert on our products, providing customers with installation, commissioning, configuration, and troubleshooting services

Respond to and resolve customer technical inquiries promptly and accurately, ensuring a high level of customer satisfaction

Conduct product demonstrations and technical training sessions to help customers effectively understand and utilize our products and solutions

Manage and document customer support cases, summarizing issues and driving internal teams toward resolutions

Travel to customer sites as needed for system integration, on-site diagnostics, and repairs, demonstrating strong hands-on capabilities

Closely monitor industry dynamics and emerging technology trends, systematically gathering and analyzing market intelligence

Perform deep-dive technical analysis and evaluation of key competitors' products, including performance, features, pricing, and market strategies

Author comprehensive competitive analysis reports to provide data-driven support for our product positioning, market strategy, and sales initiatives

Identify latent customer needs and pain points through daily interactions, providing firsthand insights for product iteration

Collaborate closely with Product, R&D, and Sales teams to translate customer requirements and market analysis into concrete product feature specifications

Participate in the definition, design, and validation phases of new products, offering expert advice from an application and customer perspective

Create and maintain technical documentation, including application notes, user manuals, and Frequently Asked Questions (FAQ)

Qualification

Battery applications knowledgeTechnical support experienceMarket analysis skillsBachelor’s Degree in EngineeringLi-ion batteriesBilingual in EnglishMandarinCommunication skillsProblem solving skillsOrganizational skills

Required

Bachelor's Degree in Material Science, Electrical & Electronics Engineering, Electric-drive Vehicle Engineering, Mechanical Engineering, or related discipline

Familiarity with battery applications in one or more of the following sectors is a significant advantage: Automotive, Marine, UAV, or Energy Storage Systems (ESS)

Experience with Lead acid, Li-ion Battery and Energy storage systems

Excellent written and oral communication skills

Excellent problem solving and organizational skills

Ability to effectively prioritize and execute deliverables in an occasionally high-pressure environment