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LaunchTech · 1 month ago

Operations Controller Manager (Colorado Springs)

Colorado Springs, CO

Full-time

Onsite

Senior Level, Lead/Staff

14+ years exp

LaunchTech is seeking an Operations Controller Manager to serve as the strategic and operational leader overseeing all Operations Controller functions. This role ensures the seamless health, stability, and continuous operation of critical IT infrastructure, systems, and security across the enterprise, while leading teams specializing in various IT domains.

CRMInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide strategic direction and leadership to the team of Operations Controllers

Mentor, coach, and develop team members to foster a high-performance culture

Oversee coordination and collaboration between Desktop, Infrastructure, Network, Applications, and Cyber Operations Controller teams

Manage resource allocation and prioritization across all Operations Controller functions

Serve as the escalation point for critical operational issues and incidents

Establish and maintain centralized control and coordination for maintenance, measurements, monitoring, and change management activities across IT domains

Standardize processes and procedures across Operations Controller teams to ensure consistency and efficiency

Ensure continuous operation and stability of IT infrastructure, systems, and security services

Monitor system performance, proactively identify risks, and implement mitigation strategies

Oversee maintenance and improvement of operational documentation

Lead and coordinate major incident response efforts to ensure timely and effective service restoration

Drive problem management activities including root cause analysis and remediation engineering, collaborating closely with Architecture, Engineering, and Development teams

Oversee the change control process to ensure controlled, compliant execution while minimizing risk to service availability

Track and report key metrics related to systemic issues and operational trends

Ensure all Operations Controller team members adhere to established operational processes, including reviews, approvals, and documentation standards

Enforce Systems Engineering principles and processes across large-scale enterprise operations in a DoD environment

Consolidate operational reporting across all Operations Controller teams to present a comprehensive view of IT operational health

Maintain clear communication with stakeholders, including senior leadership, regarding operational activities, incidents, and change events

Oversee measurement and reporting of SLAs and SLOs across IT services, delivering daily, weekly, and monthly executive rollups

Drive continuous improvement initiatives based on SLA/SLO performance data

Serve as the accountable leader for IT operational health, ensuring controlled, coordinated, and compliant operations across the enterprise

Qualification

IT operations managementITIL frameworkIT security principlesEnterprise monitoring toolsCloud computingProject ManagementDevOps methodologiesSRE methodologies8140 certificationsTeam leadershipCommunication skillsMentoring

Required

Must have 14, or more, years of general (full-time) work experience

Must have 7, or more, years of directly related experience in IT operations management, including network control center (NCC) or enterprise operations center (EOC) leadership roles

Must have 1, or more, years of experience directly managing and leading IT operations teams

Must have proven ability to lead and mentor high-performing teams

Must have a deep understanding of ITIL framework and best practices including incident, problem, change, and service release management

Must have strong knowledge of IT security principles and practices

Must have extensive experience in IT operations management across multiple enterprise environments

Must be familiar with enterprise monitoring tools (SolarWinds, Splunk, Netcool, HP OpenView, etc.) and APM solutions

Must have strong verbal and written communication skills and the ability to interact with senior leadership

Must have 8570 or 8140 compliant certifications

Must have, or obtain, an active Secret Clearance