Everlywell · 1 month ago
Product Manager, Delivery Platform
Austin, TX
Full-time
Onsite
Mid, Senior Level
4+ years expEverlywell is a pioneering company in at-home lab testing and telehealth services. The Product Manager for the Delivery Platform will oversee systems that ensure efficient kit delivery, customer communications, and operational effectiveness, directly impacting revenue and member engagement.
Health CareHealth DiagnosticsMedical
Responsibilities
Member communications — email, SMS, and notification orchestration that drive action
Customer experience and support tooling — ensuring issues get resolved efficiently
Fulfillment and supply chain — kit delivery, inventory, shipping partner coordination
Program configuration — client-specific workflows, activation sequences, operational rules
Kit return rate optimization — the operational levers that get tests completed
Qualification
Required
4-5 years of product management experience
Proven results improving operational metrics — bring the numbers
Experience with lifecycle communications (Iterable, Braze, or similar)
Background in CX, support tooling, or operational products
Comfort with supply chain, fulfillment, or logistics systems
Strong analytical skills — you track cohorts, measure interventions, optimize funnels
Clear communication across technical and operational teams
Preferred
Healthcare or healthtech background
Experience with enterprise B2B programs and client configuration requirements
Background in subscription products or retention-focused roles
Startup or scale-up experience where operational excellence mattered
Experience with HIPAA compliance and healthcare communications requirements
Company
Everlywell
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers.
201-500 employees
H1B Sponsorship
Everlywell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$200M2023-08-08Series F
2022-01-18Series F
2021-03-01Series Unknown· $200M
Leadership Team
Chris Bishko
Chief Financial Officer
Joaquin Gamboa
Chief Legal Officer
Recent News
2025-09-19
Kestra Medical Technologies, Ltd
2025-09-17
Company data provided by crunchbase