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Driven Brands Inc. · 19 hours ago

Director, Insurance

United States

Full-time

Hybrid

Lead/Staff, Director/Executive

$92K/yr - $164K/yr

3+ years exp

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands. They are seeking a Director of Insurance who will oversee corporately managed insurance programs, develop new insurance relationships, and promote high performing stores to these programs.

AutomotiveMarket ResearchMarketing

Hiring Manager

Stephanie N.

Responsibilities

Promote Driven Brands professionally and ethically in all work activities

Cultivate positive and productive relationships inside both the insurance and collision repair industries

Manage insurance relations with assigned insurance relationships

Understand the industry dynamics around direct repair programs

Implement and manage the roll out of various direct repair programs at the local, regional and national levels

Develop new corporate insurance relationships through local, regional, or national networking activities

Attend local/regional industry meetings as directed

Data provider conferences such as Mitchell or CCC

Industry events such as CIC, NACE, and or SEMA

Review and analyze network performance on a regular basis

Work with insurance team to continuously define the key performance metrics and corresponding performance required for success

Work with Insurance team members to continuously communicate and update our network about the changing expectations

Promote strong internal relationships with our Driven Brands Operations team

Regular review of Driven Brands network wide performance

Coach franchise store owners to drive constant improvement in program compliance, administrative processes and operations that meet insurance carrier expectations

Work with internal insurance staff to ensure assigned collision facilities comply with DRP requirements, e.g., certifications, equipment, etc

Perform store visits with independent collision repair owners and/or attend regional business group meetings

Ability to travel up to 25% per year

Other duties as assigned

Qualification

Insurance program managementCollision repair industry experienceEstimating software knowledgeMicrosoft Office proficiencyCustomer service skillsNegotiation skillsPresentation skillsInterpersonal communication

Required

Bachelor's degree or equivalent experience in business or management

3-5 years of Insurance or Collision repair industry experience

Prior history of managing concierge or Direct Repair insurance programs in the collision industry or with a top ten insurance carrier

Knowledge of estimating and evaluation software (CCC-ONE, Mitchell, Audatex)

Strong knowledge of collision repair estimating procedures and principles

Microsoft Office proficiency required: Outlook, Word, Excel and PowerPoint

Collision Repair Management systems (Mitchell, CCC-ONE, etc.)

Strong customer service and negotiations skills required

Excellent presentation and sales skills required

Strong verbal, written and interpersonal communication skills

Benefits

Health and wellness benefits

Paid time off

Holiday pay

MyFlexPay program

Company

Driven Brands Inc.

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Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

Founded in 2006

Charlotte, North Carolina, USA

5001-10000 employees