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Acosta · 1 month ago

Sales Support Representative

Garden Grove, CA

Full-time

Onsite

Entry Level

3+ years exp

Acosta is a collective of trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands. The Sales Support Representative plays a crucial role in managing vendor orders, confirming accuracy, and ensuring vendor commitments in pricing and delivery, while also building relationships with vendors and customers.

MarketingSales

No H1B

Responsibilities

Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale

Audit all forms and orders to confirm terms, conditions, allowances, and costs

Support ADW programs and maximize sales by understanding Costco objectives and building relationships

Develop relationship with Costco ICS’s and AB’s

Create and submit invoices to Costco accounting portal

Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart

Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco

Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements

Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan

Complete annual certificate renewals

Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders

Update internal associates and clients on Costco’s currency exchange rate changes

Ensuring vendor’s Demos have been scheduled and performed

Tracking, ensuring all materials for each scheduled Demo is available and on site

Work closely with BM and AMM group on promotion contracts and confirm actuals after the event

Track and deal with member complaints and queries

Sending replacement parts out to member when needed

Possess a comprehensive knowledge of the Customer’s operation and key competitors

Maintaining vendor specific reports outside of the internal system

Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows

Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations

Maintain complete AII and SLH files by vendor

Meet with Business Managers weekly to review vendors and support tasks

Assist backup coverage of BM desk when they are out of the office

Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking

Create buydocs/item agreements

Create and submit new item setups for internal system

Maintain promotion calendar on the regionally shared calendar

Purchase samples from Costco and other retailers

Deliver samples to buying office

Assist with monthly comp shopping

Maintain Costco org chart

Qualification

Vendor managementOrder processingCustomer serviceMS Office proficiencyTyping speed 60 wpmCommunication skillsOrganizational skillsInterpersonal skillsAttention to detailProblem solving

Required

High School Diploma/GED

Strong interpersonal, organizational and administrative skills

Strong ability to effectively communicate effectively with vendor, customers and team-members

Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook)

Ability to multi-task, attention to detail, strong problem solving with attention to detail

Ability to protects and secures all confidential and proprietary information

Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency

Ability to type minimum of 60 wpm

Preferred

Three (3) year's business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc

Proven food broker experience preferred