HighRes Biosolutions · 1 month ago
Field Service Engineer II - Austin, TX Regional
Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expHighRes Biosolutions is seeking a Field Service Engineer II who will be responsible for installation, maintenance, troubleshooting, and repair of systems and devices at customer sites. This role specializes in the hardware aspect and works closely with Automation Support Engineers to provide comprehensive support for products.
BiotechnologyConstructionRobotics
Responsibilities
Troubleshoot, repair, and maintain the full range of HighRes devices, systems, and automation platforms
Deploy and calibrate robotic systems at customer sites
Provide rapid response to customer support requests; initiate troubleshooting and triage of customer-reported product issues
Complete accurate and timely documentation of support case issues, activities, and resolution
Collaborate with HighRes Automation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites
Train customers on the routine operation of devices and perform basic Cellario software training
Develop customer relationships through proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory
Regularly author service documentation and contribute knowledge base articles for technical support, servicing & troubleshooting techniques
Mentor and train junior-level FSE’s and contribute to overall professionalism and service delivery excellence of HighRes Customer Service
Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery
Occasional coordination with laboratory instrumentation and robot third-party device manufacturers to achieve tier-2 and tier-3 issue resolution
Manage and maintain field service spares and a service inventory accurately
Qualification
Required
A bachelor's degree in electromechanical/life science/engineering or certification with equivalent experience in lieu of a degree is required
Typically, a minimum of 2 years of direct experience in a field service or customer-facing support role, with a preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service
In-house automation support/engineering experience will also qualify
Knowledge of Computer communications (TCP/IP, RS232)
Ability to travel weekly to customer sites, with overnight domestic travel (40-55% in senior, 60 -80% in level II role) and potential, occasional international travel required
Valid driver's license
Preferred
HVAC/cooling/environmental experience, as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required
Company
HighRes Biosolutions
HighRes Biosolutions provides design and construction of innovative robotic systems.
201-500 employees
H1B Sponsorship
HighRes Biosolutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$2.48M2015-07-21Series Unknown· $2.48M
2015-05-01Acquired
Leadership Team
Ira Hoffman
Chief Executive Officer
Lou Guarracina
Founder and CTO
Recent News
2025-10-14
Google Patent
2025-05-04
Google Patent
2025-02-12
Company data provided by crunchbase