Good Day Farm · 1 month ago
Senior IT Support Specialist
Little Rock, AR
Full-time
Onsite
Senior Level
5+ years expGood Day Farm is a rapidly growing multi-state operator in the cannabis space, dedicated to creating high-quality cannabis products and supporting local communities. The Senior IT Support Specialist will support and maintain organizational computer systems, troubleshoot issues, and ensure optimal workstation performance while providing end-user assistance.
AgricultureAlternative MedicineCannabisFarming
Responsibilities
Acts as the initial point of contact for all computer and system-related concerns from employees
Diagnoses problems to resolve calls on various supported computer hardware, software, and operating systems
Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
Collaborates with IT leadership to ensure efficient operation of the organization's desktop computing environment
Supports development and implementation of new computer projects and new hardware installations
Administers and resolves issues with end-user workstation network software products
Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems. Provides on-call support
Liaisons with third-party support and PC equipment vendors
Perform related duties consistent with the scope and intent of the position
Qualification
Required
Must be able to obtain a state medical marijuana badge and pass a background check
Must be able to communicate with GDF Team effectively and professionally
Must perform under high pressure situations
Strong customer service orientation
Ability to work in a fast-paced environment and handle high stress situations
Self-Motivated
Ability to multitask
Excellent organizational skills
Ability to stay focused
Positive attitude and strong work ethic. Must be a team player with a 'can do' attitude
Available to work weekends and holidays as needed
Reliable transportation and valid driver's license are required
Bachelors in an IT-field or equivalent years' experience
Five years' work experience in related field
Excellent knowledge of PC and desktop hardware
Excellent knowledge of PC internal components
Hands-on hardware troubleshooting experience
Extensive equipment support experience
Working technical knowledge of current protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Must be able to lift and carry up to 50 pounds
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
The ability to respond quickly to sounds
The ability to move safely over uneven terrain or in confined spaces
The ability to see and respond to dangerous situations
The ability to wear personal protective gear correctly most of the day
The ability to sit or stand for up to 12 hours at a time
The ability to work in bright/hot/humid conditions
The ability to work in low light situations
Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity
Exposure to limited hazardous chemicals
Benefits
Insurance
Paid time off and holidays
401K
Employee Resource Groups
Company
Good Day Farm
Good Day Farm is a health-focused hemp grower that also offers venue spaces and barns intended to protect and preserve the environment.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$66.49M2023-01-30Series Unknown· $2.59M
2021-10-26Undisclosed· $17.97M
2021-03-22Series Unknown· $9.7M
Leadership Team
Ryan Herget
Chief Executive Officer - Retail
Terence Fitch
Chief Executive Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-09-02
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