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Texas Juvenile Justice Department · 1 month ago

IT Support Specialist I - III - IT Service Desk

Sherman, TX

Full-time

Onsite

Mid, Senior Level

$3,750/mo - $4,500/mo

2+ years exp

The Texas Juvenile Justice Department (TJJD) is seeking an IT Support Specialist III to work at the Gainesville State Juvenile Correctional Facility. This role involves coordinating and performing activities related to the installation, repair, and troubleshooting of IT systems, primarily within a correctional environment, while providing technical assistance and maintaining equipment inventories.

GovernmentHealth DiagnosticsPublic SafetyPublishing

No H1B

U.S. Citizen Only

Responsibilities

Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution

Coordinates the update of computers, software, and peripherals

Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software

Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; and recognizes and escalates difficult problems to a higher level of support

Maintains computer and hardware inventory records for new and surplus equipment

Reviews and makes recommendations regarding the procurement of information technology equipment

Performs a variety of related duties not listed, to be determined and assigned as needed

Performs all duties in compliance with agency safety policies and procedures:

Reports safety hazards and corrects hazards when possible

Completes required documentation in the event of an accident/injury within requested time frames

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies

This position requires to travel up to 5% of the time to TJJD secure sites or Halfway Houses as needed for tech support

Qualification

LAN supportWAN supportPC troubleshootingPC software installationTechnical assistanceComputer inventory managementSafety compliance

Required

Bachelor's degree. Two (2) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks

OR High School Diploma or equivalent. Six (6) years of full-time wage-earning experience supporting a LAN or WAN, an IP communication environment, troubleshooting PC problems, and installing and maintaining PC software applications or related tasks

Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be from an accredited educational institution