Arizona Financial Credit Union · 2 months ago
Regional Branch Director
Phoenix,AZ,US
Full-time
Hybrid
Mid, Senior Level
5+ years expArizona Financial Credit Union is seeking a Regional Branch Director responsible for overseeing loan production, sales, member satisfaction, and employee engagement across multiple retail branches. The role involves developing strategies, leading branch leaders, and ensuring community involvement to drive growth and profitability.
BankingFinanceFinancial Services
Responsibilities
Develops and executes production strategies
Leads and influences the branch network to achieve organizational objectives
Develops, recommends, and executes compensation incentive plans
Actively supports business development efforts by developing branch leaders with skills to identify, obtain and manages key business relationships
Responsible to understand markets within their area and ensures community involvement leads to strong relationships and financial results
Contributes to the strategic direction and decisions of the credit union by providing insight and recommending actions using data gained from member and employee experiences
Must be able to analyze and presents results/recommendations effectively to credit union leadership
Accountable to designs and supports relationship banking efforts
This includes developing service strategies, reporting, as well as analyzing and presenting results to executive management
Develops and leads a team of competent and productive branch leaders, providing coaching that establishes standards of consistency throughout the network
Must maintain an understanding of all lending and business services processes to ensure production and member experience are in line with monthly and yearly organizational objectives
Must obtain certification to facilitate organizational Consultative Sales training course
Drives growth and profitability by holding accountability for integration of consultative sales tactics into day-to-day coaching efforts and all branch network training
Remains engaged with the Organizational Development team for the development of Branch Operations/Training program and execution of training practices
Responsible to lead and develop Personal Banker II and Personal Banker III programs that result in team members delivering a best in class service and sales experiences
Develops and manages the Branch Operations Manager and lead to strong results related to audits, losses, and errors
Develops and manages Consultative Sales Specialist program and drive strong sales and service results
Responsible for identifying skill and resource gaps and partner with internal groups to implement solutions
Accountable to effectively resolve complex escalated concerns submitted to the Board of Directors, NCUA or other external or internal sources
Performs other job-related duties as assigned
Qualification
Required
High School diploma or general education degree (GED) and five (5) years' experience in a financial institution branch operations, retail, or service industry
Three (3) years supervisory/managerial experience
Registered MLO required
Knowledge of PC software applications in Windows and Word required
Ability to read, write, speak, and use proper grammar in English
Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations
Ability to write business correspondence in response to sensitive inquiries or complaints
Ability to communicate verbally both in person and on the telephone
Ability to speak effectively presenting information to groups of membership and branch leadership
Ability to provide leadership support throughout Branch network
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to calculate rates, ratios, and percentages
In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Federal employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System (NMLS)
Prior to performing MLO duties, the registration process requires that applicants and/or current employees electronically apply for registration, providing personal and employment information, submit fingerprints to the NMLS for an FBI criminal background check, and receive clearance from Arizona Federal regarding that FBI background check
Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial service related business, may not qualify for the MLO designation
After successful registration, employees may perform the MLO functions. To maintain MLO registration and the ability to perform these functions, they must renew registration on an annual basis, and update any changes to his/her registration information as needed
Company
Arizona Financial Credit Union
Arizona Financial Credit Union is a not-for-profit financial cooperative that provides consumer and small-business banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Hysell
President & CEO
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