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Wilbur-Ellis · 1 month ago

Customer Service Representative II - Salinas, CA

Salinas (Soilserv), California, United States

Full-time

Onsite

Entry, Mid Level

$21.83/hr - $29.14/hr

2+ years exp

Wilbur-Ellis is a 100-year-old, family-owned leader in Ag, committed to investing in its employees and fostering a supportive work environment. The Customer & Business Solutions Representative II will handle various customer service tasks including order processing, inventory management, and assisting in warehouse operations.

AgricultureAnimal FeedChemicalRetailWholesale

Responsibilities

Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software

Respond to customer sales inquiries in a timely, accurate, and appropriate manner

Submit and code bills and invoices to the AP department for payment

Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs

Conduct monthly inventory cycle counts and annual inventory

Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns

Prepare reports under manager’s supervision

Aid team members in administrative tasks

Qualification

JD Edwards ERPMicrosoft Office SuiteCustomer service experienceBasic math skillsEnglish fluencyInterpersonal skillsCommunication skillsOrganizational skillsAttention to detail