Extell · 1 month ago
Director of Rooms - Canopy by Hilton at Deer Valley
Park City, UT, USA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expExtell Hospitality Services is a dynamic extension of Extell Development Company, committed to elevating the art of hospitality. The Director of Rooms for Canopy by Hilton is responsible for overseeing the Front Office, Housekeeping, and Engineering departments, ensuring guest satisfaction and compliance with brand standards.
Building MaintenanceProperty DevelopmentReal Estate
Responsibilities
Lead all Rooms Division departments to consistently deliver a seamless, positive, and genuinely local guest experience, in line with Canopy by Hilton's lifestyle brand essence
Monitor and drive continuous improvement in guest satisfaction metrics (e.g., SALT, Medallia, or equivalent) and implement effective service recovery programs
Ensure the physical product—guest rooms, public areas, and back-of-house areas—reflects the brand's high standards for design, cleanliness, and maintenance, especially the signature "Just-Right Room" and "Uncloseted" features
Personally interact with guests to obtain feedback, resolve complex issues, and foster a culture of exceptional, personalized service
Oversee check-in/out, and all guest service operations. Ensure team proficiency with hotel’s technology and procedures, including mobile check-in/digital key and other services
Direct and manage all housekeeping operations. Develop and maintain systems for thorough, efficient cleaning and inspection of all guest rooms, corridors, and public spaces to meet the brand's sophisticated comfort and cleanliness standards
Partner closely with the Chief Engineer to ensure the preventative maintenance program is rigorous, all engineering staff are properly trained, and all guest and facility repair requests are handled promptly, maintaining the functional and aesthetic integrity of the property
Develop, implement, and monitor the annual Rooms Division budget, including revenue, labor, and expense control for all three departments
Analyze financial statements and operational reports to identify trends and implement strategies to maximize room revenue and departmental profitability
Manage inventory, purchasing, and cost control processes for departmental supplies and equipment
Recruit, train, mentor, and lead a diverse, high-performing team of Department Heads (Executive Housekeeper, Chief Engineer) and front-line team members
Foster a positive, collaborative, and empowering work environment that aligns with the "Enthusiast" spirit of the Canopy brand and Extell Hospitality Services values
Conduct performance reviews, coaching, counseling, and disciplinary actions as necessary
Ensure departmental scheduling is aligned with business demands and labor budgets
Qualification
Required
Minimum of 5-7 years of progressive leadership experience in hotel operations
At least 3-5 years in a senior leadership role with a primary focus on hotel management within a full-service or upscale hotel environment
Exceptional leadership, coaching, and team-building skills
Strong financial acumen with proven ability to manage budgets and drive profitability
Excellent communication (written and verbal), interpersonal, and presentation skills
Superior problem-solving and decision-making abilities with a focus on results
Proficiency in hotel management software (POS & PMS - e.g., Toast & OnQ) and Microsoft Office Suite
Deep understanding of hotel rooms operations, guest service principles, and industry best practices, and building systems
Demonstrated ability to consistently achieve and improve guest satisfaction scores (e.g., Medallia, TripAdvisor, NPS), Hotel scores, and customer service scores
Ability to work flexible hours, including evenings, weekends, and holidays as needed
Highly organized with strong attention to detail
Proactive, resourceful, and able to work independently and as part of a team
High degree of integrity and professionalism
Passion for hospitality and delivering exceptional guest experiences
Ability to thrive under pressure in a dynamic environment
Preferred
Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred
Familiarity with the unique demands of a seasonal, mountain resort destination is a plus
Benefits
Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
Company
Extell
Extell is a real estate developer of residential, commercial, retail, hospitality, and mixed-use properties.
201-500 employees
H1B Sponsorship
Extell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$425M2022-10-28Debt Financing· $425M
Leadership Team
Julie A. Long, CPA
Chief Operating Officer
Roy Kim
Chief Design Officer
Recent News
2026-01-19
The Real Deal
2025-12-28
The Real Deal
2025-09-12
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