The Guitar Center Company · 1 month ago
IT Support Technician I
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrThe Guitar Center Company is seeking an IT Support Technician to join their team. This role involves monitoring and maintaining the performance of operational systems, responding to incidents, and collaborating with various departments to ensure seamless operations.
Hiring Manager
Chase Tenen
Responsibilities
Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security
Respond promptly to alerts, incidents, and service requests, following established procedures and protocols
Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups
Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations
Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference
Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability
Receive, stage, and assist in the installation of network, compute, and storage equipment
Stay current with industry trends, best practices, and emerging technologies related to operational management
Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency
Qualification
Required
Ability to work a 12-hour shift from 5:30 AM to 5:30 PM, including weekends and holidays
Proven experience in a similar role, preferably in a fast-paced or high-availability environment
Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
Excellent communication skills and the ability to collaborate effectively with diverse teams
Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds
Familiarity with the ITIL framework and hands-on experience with incident management processes
Ability to sit for extended periods of time
Ability to lift up to 75 lbs
Preferred
Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation are a plus
Benefits
Medical
Dental
Vision
401K plus company match
Mental health support
Paid sick/holiday/vacation time
Employee discount program
Tuition reimbursement options
Company
The Guitar Center Company
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet.
Founded in 1964
10001+ employees
H1B Sponsorship
The Guitar Center Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (7)
2023 (16)
2022 (5)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gabriel Dalporto
Chief Executive Officer
Ron Japinga
CEO
Recent News
2024-05-05
2024-05-04
Company data provided by crunchbase