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ServiceMaster Restore® · 4 months ago

Contents Project Manager / Estimator / ServiceMaster OC

Irvine, CA 92618

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

ServiceMaster Restore is dedicated to providing essential restoration services and is seeking a Project Manager to lead their production activities. The role involves managing restoration projects, ensuring quality control, and interacting with customers to facilitate the restoration process.

Consumer Services

Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job

Completes assigned jobs according to company processes, maintains quality control within the budget of each job

May perform daily monitoring on active residential and/or commercial jobs and communicates with customers

Maintains records of personnel and resources used on projects and communicates all billable events to others

Will be responsible for creation of estimates in applicable software

Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job

Document / review loss with clear and descriptive job photos and upload into operating system/software

Proficient with writing contents estimates using Xactimate

Communicates conversations and key information on the job using the notes feature in required software

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer

Explains drying process and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss

May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Qualification

XactimateInsurance restorationConstruction knowledgeCustomer serviceTeam managementData entryProfessionalismPrioritizationProblem solvingVerbal communicationWritten communication

Required

High school graduate or equivalent, college degree preferred

Strong knowledge of insurance restoration and or construction industry

Valid Driver's License and satisfactory driving record

Able to work independently or work with/lead a team

Exhibit professionalism, maturity, and the willingness to serve the customer

Experience managing teams of 2 or more

Experience with entering data using a tablet or mobile phone

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Working on-call schedule is required

Preferred

Certifications preferred: ASD – Applied Structural Drying Technician

FSRT – Fire & Smoke Restoration Technician

OCT – Odor Control Technician

WRT – Water Damage Restoration Technician

Benefits

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company

ServiceMaster Restore®

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.

Founded in 1971