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AZUL Hospitality · 1 month ago

Dual Property Business Transient Sales Manager

Seattle, WA, USA

Full-time

Onsite

Mid Level

$85K/yr - $95K/yr

AZUL Hospitality is seeking a Dual Property Business Transient Sales Manager to drive revenue and achieve topline goals for Hotel Theodore and the Mayflower Park Hotel. The role involves proactively soliciting business segments, developing competitive sales strategies, and maintaining strong professional relationships with clients.

HospitalityProject ManagementTourism

Responsibilities

Works with Area Director of Sales in identifying the top accounts of each stakeholder hotel, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels

Identifies share shift targets within the Business Transient segment and creates sales action to shift those accounts

May work with U.S. Account Sales/GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace

Negotiates yearly Special Corporate Negotiated rates annually to drive revenue growth within the segment year over year

Solicits potential new accounts or business opportunities by leveraging competitor intelligence software, and leads sending through internal referral mechanisms to identify local negotiated rates for each hotel

Ensure Hotel has property lead generation program to identify new business through Operations teams

Drives customer satisfaction through daily interactions, building rapport with repeat travelers within negotiated accounts, hosting hotel appreciation events

Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.)

Conducts site inspections for customer accounts

Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information

Qualifies and maintains customer’s long-term business potential

Presents stakeholder hotel benefits and features based on customer needs

Understands and utilizes all business processes written in support of the sales organization

Utilizes negotiation skills and creative selling abilities to uncover new business

Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM) to research the deployment and value of the accounts deemed important for stakeholder hotels

Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply, and demand etc.) to sell effectively against the competition

Communicates trends, opportunities, and market changes to appropriate parties, as needed

Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads

Tracks weekly activities and relationship to revenue and room night production

Sets day-to-day priorities to complete assigned responsibilities

Actively participates and contributes to Sales Strategy Meetings as appropriate

Adjusts to significant variation in daily workload through independent prioritization

Activate local tactics to pull-through local buyer needs. Communicate best practices for generating creative revenue opportunities

Performs other duties as appropriate

Leverage Marriott deployed account resources to drive business for properties for identified hotels to pull-through business to grow account share

Participates in community and hotel networking events and leads property related events that support the development of new accounts (e.g., Michigan Business Travel Association, Hosting Element’s Relax Reception, Plan and Host Quarterly Manager’s reception at each hotel)

Visits neighborhood target and local small business accounts and coordinate follow up efforts

Coordinates with Area Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas

Handles customer care issues and as necessary, refers them to the appropriate owner

Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience

Services customers to obtain and grow share of the account

Works closely with the hotel’s Operations teams including Stakeholders, Front Office Teams to understand travelers needs within negotiated account segment

Performs other duties, as assigned, to meet business needs

Qualification

Sales & Marketing experienceCustomer relations skillsLeadership capabilityComputer skillsComplex mathematical calculationsWindows OS knowledgeMS Office proficiencyDetail orientedOrganizational skillsVerbal communication skillsWritten communication skillsElectronic communication skillsSelf-driven

Required

Must be able to travel on occasion, as needed

Must be able to speak, read, write, and understand the primary language used in the workplace

Requires good communication skills, verbal, written and electronic

Considerable knowledge of complex mathematical calculations and computer programs

Must have excellent leadership capability and customer relations skills

Must be detail oriented with outstanding organizational and communication skills

Must possess intermediate computer skills

Must possess basic computational ability

Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts

Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS

Self-driven and able to work independently

High school or equivalent education required

Ability to provide and maintain a valid driver's license

Preferred

Bachelor's degree preferred

Sales & Marketing experience preferred

Prior experience in an administrative role preferred

Company

AZUL Hospitality

THE AZUL PORTFOLIO Our Brands, at a Glance RESORT & LIFESTYLE - Autograph Collection Hotels - Curio Collection by Hilton - Le Méridien - Renaissance Hotels - Tapestry Collection by Hilton - Tribute Portfolio Hotels PREMIUM - BW Premier Collection - Hilton - Hyatt Hotels - Sheraton Hotels & Resorts - Westin DISTINCTIVE/SELECT - AC Hotels - Aloft Hotels - Courtyard by Marriott - Hyatt Place - Moxy LONGER STAYS - Element by Westin - Embassy Suites - Homewood Suites - Residence Inn OUR MISSION We strive to be the premier independent hospitality company by providing genuine service, dialed-in management, honest operations, and fearlessly innovative approaches to maximizing the performance of hotel and resort assets.

Founded in 2007