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ServiceNow · 3 weeks ago

Senior Software Engineer

Santa Clara, CA

Full-time

Hybrid

Mid, Senior Level

$141K/yr - $239K/yr

4+ years exp

ServiceNow is a global market leader in AI-enhanced technology, seeking a full stack senior software engineer to join their Customer Service Management team. The role involves designing and deploying software for a new AI-driven product, collaborating with cross-functional teams, and mentoring colleagues.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Full Stack Engineer with good experience in JavaScript and server-side JavaScript technologies to join our application engineering team

Design, build, and deploy software for a brand-new AI-driven product

Collaborate closely with product managers, designers, and AI researchers to turn early concepts into working prototypes and scalable systems

Integrate AI/ML models (e.g., LLMs) into a user-facing product

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users

Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs

Contribute to the design and implementation of new products and features while also enhancing the existing product suite

Be a mentor for colleagues and help promote knowledge-sharing

Qualification

Full stack developmentJavaScriptAI/ML integrationHTMLCSSModern UI frameworksAnalytical skillsDesign skillsObject-oriented designPerformance considerationsKnowledge-sharing

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

Experience integrating or working with AI/ML models (eg. LLM)

4+ years of experience full stack development with JavaScript, HTML, CSS

Passion for JavaScript and the Web as a platform, reusability, and componentization

Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

Experience with any of the modern UI frameworks like Angular, React

Analytical and design skills

Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control)

This role is a flexible work persona, requiring a minimum of 2 days in office in our Santa Clara headquarters location

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered