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Raiz Federal Credit Union · 3 months ago

Collections Officer

El Paso, TX, USA

Full-time

Onsite

Entry Level

$17.34/hr - $26.01/hr

1+ years exp

Raiz Federal Credit Union is dedicated to helping its community grow and thrive. The Collections Officer will engage with members to resolve delinquent accounts, maintain high levels of service, and provide financial solutions to improve members' situations.

Credit CardsFinanceFinancial Services

Responsibilities

Make early contact with members and co-members to collect and keep them informed of loan status. Determine reasons for delinquency and work towards solutions by negotiating payment arrangements or proposing alternative repayment plans for permeate solutions on consumer loans, credit cards, and negative shares

Reviews and analyzes credit and income to suggest solutions not limited to consolidations, financial counseling, extensions, due date changes, and workouts

Utilizes effective human relation skills and various forms of persuasion to present a positive Credit Union image. Clams irate members, answers questions, and solves complaints relevant to department functions

Utilizes further collection methods if initial attempts do not secure required payments such as; skip tracing, mail corresponding, emails, texts, etc. Recommends repossessions and field contacts when applicable

Advise members of insurance lapses when applicable

Performs collection efforts in accordance with Credit Union policies and procedures

Balances team and individual responsibilities. Contributes to building a positive team environment

Recommendation and review of repossessions

Review and status of Bankruptcies, and insurance claims

A natural communicator who picks up on member’s concerns- and expresses things in a way they can relate to – and who helps them understand complex or intimidating topics, so they feel more knowledgeable

Act as an empowering mentor to provide guidance to our members while building rapport

Demonstrate the ability to give sound advice considering members and Credit Unions best interest

Provide guidance, and answer questions related to credit union and all other related services

Responds promptly to customer needs and meets commitments

Maintains customer files. Documents all collection actions taken, including telephone conversations, emails, alternative financial arrangements, and correspondence in collection notes

Researches loan accounts that appear on late and potentially late records

Maintains confidentiality

Prioritize workload to meet or exceed daily, monthly, quarterly, and yearly collection and contact goals

Support credit union goals and objectives and actively participate in training sessions and special promotions

Stay informed on credit union products, services, procedures, new developments

Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training

Other duties assigned

Qualification

Collection experienceCustomer service experienceFinancial industry knowledgeMicrosoft Office proficiencyMulti-taskingLeadership abilitiesInterpersonal skillsCritical thinkingProblem-solving skillsDetail-oriented