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Heraeus Medevio · 1 month ago

Senior Regional Account Manager - East Coast

United States

Full-time

Remote

Senior Level

$150K/yr - $190K/yr

7+ years exp

Heraeus Medevio is seeking a Senior Regional Account Manager responsible for sales and driving business growth within high-potential customer accounts. The role focuses on building relationships, identifying opportunities, and ensuring customer satisfaction and retention.

Medical Device

Hiring Manager

Abby Olson, MS

Responsibilities

Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives

Drive revenue growth within assigned accounts by leveraging upselling, cross-selling, and identifying new business opportunities

Collaborate with the Business Development team as needed to expand into new areas within assigned accounts

Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers

Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction

Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business

Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness

Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment

Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning

Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution

Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty

Provide guidance to Account Management and Customer Support teams

Other duties assigned as required

Qualification

Account managementMedical device industrySales strategyCustomer relationship managementNegotiation skillsSelf-directedCommunication skillsProblem-solving skillsCollaborative mindset