Recruiting from Scratch · 1 month ago
Staff Software Engineer (Insights)
San Francisco, CA|New York, New York|Onsite
Full-time
Onsite
Lead/Staff
$300K/yr - $375K/yr
8+ years expRecruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. They are seeking a Staff Software Engineer (Insights) to lead the architecture and technical direction for a new insights platform, build product experiences, and mentor engineers while collaborating with various teams.
Staffing Agency
Responsibilities
Lead architecture and technical direction for a new insights platform used by CX and product teams
Build foundational product experiences that help users understand customer intent patterns, sentiment trends, and agent behavior
Define workflows, visualizations, and analytical surfaces that guide teams toward writing better AOPs and improving agent quality
Drive rapid iteration by prototyping quickly, validating assumptions, and incorporating real customer feedback
Own multi-quarter initiatives to establish and scale a new product area from 0→1
Mentor engineers, define engineering standards, and contribute to shaping team culture
Partner closely with Product, Design, Data Science, and Agent Engineering to influence roadmap and long-term insights strategy
Qualification
Required
8+ years of software engineering experience, including meaningful technical leadership
Strong track record of building 0→1 products or leading new product areas
Excellent ability to convert ambiguous product concepts into clear technical plans and shipped features
Proficiency in TypeScript or Python; comfortable working full-stack when needed
Strong product intuition and experience building user-facing features with actionable insights
Experience collaborating with cross-functional partners to iterate quickly and validate product direction
Experience designing scalable, efficient data models across relational and analytical databases
Preferred
Experience building analytics products, insight-generation tools, or conversation intelligence surfaces
Exposure to agent-driven or LLM-enabled systems
Experience influencing engineering culture and best practices across multiple teams
Deep experience with high-availability systems, streaming architectures, or data infrastructure
Benefits
Equity: Competitive
Medical, dental, and vision benefits
Flexible “take what you need” vacation policy
Daily lunches, dinners, and snacks provided in-office
High-performance in-person culture with strong ownership and velocity
Company
Recruiting from Scratch
A recruiting agency working with technology companies to help them hire software engineers, data roles, product managers, and hardware.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Will Sanders
Founder / CEO
Tom Callahan
Managing Partner, Retained Executive Search
Recent News
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