mPulse · 1 month ago
Desktop & IT Support Technician
Stratford, CT 06615, USA
Full-time
Onsite
Entry, Mid Level
2+ years expmPulse is seeking a Desktop & IT Support Technician to support and maintain their computer systems and end-user workstations. The role involves installing, diagnosing, and repairing hardware and software, while providing timely support to end users and collaborating with the Technology team for optimal performance.
AnalyticsHealth CaremHealthMobile
Responsibilities
Install, configure, and maintain computer hardware, software, and peripherals
Perform diagnostics and resolve complex desktop, workstation, and network-related issues
Provide technical support via phone, Jira/QC tickets, or on-site visits
Conduct preventive maintenance on all production and internal IT equipment
Collaborate with IT team members to ensure efficient operation of desktop computing systems
Research and recommend hardware/software solutions for procurement and system improvements
Manage and resolve workstation network and software-related issues
Liaise with third-party vendors for warranty service, equipment repair, and technical support
Maintain and update backup systems for job processing, database administration, and replication tools
Monitor and support internal production equipment used for client workflow creation and processing
Support and become proficient in specialized production and workflow systems such as:
HP DFE (Roll Fed Presses)
Canon IX 3200 DFE
Fiery DFE
EFI PACE MIS
Impostrip
XJet
Matchmate
Standard Horizon DFE
BCC Postal Software
Manage internal camera systems including user administration and storage monitoring
Maintain Quality Control systems supporting 40+ devices
Support internal workflow platforms including:
Digital Job Submission
Equipment Scans
Scan Verification
Open Jobs
Recoveries
Inventory
Qualification
Required
Associate degree required, preferably in Computer Science or a related technical field
Minimum 2–3 years of direct IT support or desktop support experience
Strong analytical, problem-solving, and troubleshooting skills
Hands-on experience supporting desktop hardware, operating systems, and networking
Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and collaboratively in a fast-paced environment
Strong customer service orientation and professionalism
Working knowledge of current IT protocols, operating systems, and industry best practices
Preferred
Bachelor's degree in Computer Science preferred
Experience with production workflow systems or print-processing DFEs (preferred but not required)
Industry certifications such as CompTIA A+, MCP, or related certifications are a plus
Company
mPulse
mPulse, a leading Health Experience and Insights company, is transforming consumer experiences to deliver better, more equitable health outcomes.By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem.
501-1000 employees
H1B Sponsorship
mPulse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (10)
2023 (9)
2022 (5)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$41.95MKey Investors
PSG EquityOptum VenturesSJF Ventures
2022-01-10Series Unknown
2020-08-11Series C· $16M
2018-05-07Series B· $11M
Leadership Team
Lara Stell
Chief Financial Officer
Jared Reitzin
Founder & Board Member
Recent News
Company data provided by crunchbase