Tri-Valley Career Center ยท 1 month ago
IT Help Desk Analyst I
Pleasanton, CA
Full-time
Onsite
New Grad, Entry LevelAxis Community Health is a nonprofit providing comprehensive healthcare services to the Tri-Valley area. The IT Help Desk Analyst I serves as the primary contact for IT-related inquiries, responsible for diagnosing and resolving technical issues while ensuring excellent customer service.
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Responsibilities
Serve as a first point of contact and as a tier 1 help desk technical support, application support, and incident response liaison
Accountable for evaluating and testing new technologies prior to deployment to ensure the help desk analyst meet performance, security, and compatibility standards
Assigned for endpoint preparation and management to ensure seamless device integration, reduce security risks, enhance the overall productivity of employees, and aligned with the Axis company standards, enabling employees to perform their work efficiently and safely
Ensure compliance with privacy and security requirements by safeguarding sensitive data, enforcing access controls, and adhering to Axis Informational Technology (IT) security policies and procedures
Assist in identifying and reporting potential security risks or breaches, and support end users in following best practices for data protection and secure system usage
Create end user and IT internal documentation as needed
End user training of new technologies as needed
Collaborate with the Informational Services (IS) department and Informational Technology (IT) teams to facilitate workflow enhancements as required
Responsible for optimizing new technologies after deployment
Provide remote support and resolve issues over the phone or through remote desktop tools. Document all support activities and resolutions in the help desk ticketing system
Drive to other sites and locations as needed to perform job duties or support organizational operations
Participate in staff meetings, and attend other meetings and training events as assigned
May be required to perform other related duties, responsibilities, and special projects as assigned
Qualification
Required
High School Diploma or equivalent required
Basic knowledge of computer hardware, Windows Operating System, and common applications such as Microsoft Office and Email Clients, and the ability to learn and use Axis departmental systems
Strong problem-solving skills and the ability to troubleshoot technical issues
Excellent business communication skills, with the ability to explain technical information in an easily understandable manner
Ability to prioritize tasks and handle multiple requests simultaneously and must be able to adjust priorities quickly as circumstances dictate
Customer-oriented mindset with a focus on providing excellent user experience
Basic knowledge of networking concepts and protocols
Excellent time management skills
Ability to work efficiently and effectively, even under pressure
Ability to lift and carry up to 30 lbs. and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment
Must possess a valid and current driver's license with reliable transportation, a clean driving record and automobile insurance is required
Strong analytical, employee relations, and interpersonal skills
Excellent writing, editing, and proofreading skills
Ability to interact effectively and in a supportive manner with persons of all backgrounds
Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment
Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times
Ability to establish and maintain positive and professional working relationships
Must be able to be at work regularly and on time
Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting
A can-do attitude and attention to detail with the ability to organize
Ability to type a minimum of 35 WPM with minimal errors
Must be able to use office equipment (i.e. copier, fax, etc.)
Preferred
Associate degree in Information Technology or completion of a technical IT training program or related field is preferred
Experience with help desk software or ticketing systems is a plus
Benefits
Employer paid health, dental, and vision benefits to the employee.
Option to participate in a 403(B) retirement plan with employer matching contribution.
Partial educational reimbursement.
12 paid holidays.
Accrued paid time off with each pay period.
Employee discount programs.
Company
Tri-Valley Career Center
Tri-Valley Career Center offers resources and guidance to job seekers, employers, and small business owners.
Founded in 1998
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase