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Family Dollar · 2 weeks ago

Field Services Equip Deployment Manager

Chesapeake, VA

Full-time

Onsite

Mid Level

3+ years exp

Family Dollar is seeking a Field Services Equip Deployment Manager to oversee the deployment of store computer systems. The role involves managing vendor relationships, project schedules, and ensuring adherence to financial standards while supporting store technology deployments.

Retail

Responsibilities

Manage aspects of the ongoing current fiscal year project budget to include monthly forecasts, determining alternate ways to use budget funds

Perform various departmental fiscal responsibilities such as completing purchase orders for vendor services, analyzing legitimacy and cost of change orders by reviewing cost breakdowns and monthly budget tracking/reporting

Work with ITSD Manager and Analysts to develop each Fiscals year budget and scope of work

Perform speed test on primary and backup network devices

Work with & escalate to network provider on installation status, phone installs, issues, etc

Partner with and remotely manage 3rd party vendors to successfully replace aged technology at Family Dollar

Installation Technology liaison between vendor partners and internal business units including Finance, Real Estate and Store Operations and Field personnel

Escalation point for service providers on deployment issues and problem solving during and after-hours on a continual basis

Participates in rotation of on-call support for afterhours/weekend/holiday renovations, relocations & other refresh/deployment activities that occur outside of normal retail hours

Provides accurate and timely communications, tracks, resolves and/or escalates deployment related issues, verifies site readiness and ensures installation and store opening schedules are maintained

Serve as Family Dollar’s primary point of contact with providers of store-related technology products & services

Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs

Monitor and challenge change orders for out-of-scope work

Recommend selection of vendors after reviewing and analyzing vendor qualifications through a thorough RFP Process

Conduct weekly meetings with vendors to review upcoming stores network

Hold Vendor accountable based on the SOW and SLAs that are in place

Ensure proper key performance indicators and metrics are generated, reviewed, and adjusted as needed; monitor trends, identify areas in need of remediation, and take appropriate actions to address

Continuously review and evaluate team processes for efficiency and cost saving opportunities

Lead cross functional team meetings to identify and put in place a remediation plan to correct issues and concerns

Recommend opportunities for process improvements by meeting with stakeholders on a weekly basis to conduct project governance and identify lessons learned

Collaborates with internal and external stakeholders to create documentation for installation and process changes for the staff and techs

Supports Help Desk with various requests such as obtaining miscellaneous equipment, researching possible installation issues, and coordinating special projects that require vendor interaction. Add out-of-scope stores to refresh projects to ensure they are working at max capacity

Help Manager to develop the coordinator schedule to cover the daily projects

Qualification

Vendor managementBudget managementProject managementMicrosoft OfficeTechnical aptitudeProblem solvingCommunication skillsInterpersonal skillsTime managementAttention to detail

Required

Minimum 3-5 years of related work experience in project coordination, IT Helpdesk, Project management role

Experience managing the work of various external vendors, including field installation technicians

Excellent problem solving & Decision-Making skills

Proficiency in Microsoft Office

Able to set priorities and participate in a multi-faceted team in achieving those priorities

Ability to handle multiple priorities in a fast-paced environment

Excellent time management skills – ability to track projects through established schedules

Excellent communication skills – verbal and written

Excellent interpersonal skills – able to function in a team comprised of vendors, contractors, and various Family Dollar personnel

Preferred

Results Oriented

Goal oriented – self starter

Excellent Attention to Detail

Interpersonal & Team Player

Professional Demeanor

Technical aptitude

Company

Family Dollar

Glassdoor2.9

When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go.

Founded in 1959

Charlotte, North Carolina, USA

10001+ employees