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Macy's · 1 month ago

Retail Fulfillment Associate, Culver City Center - Full Time

6200 Slauson Avenue, Culver City, CA, 90230, US

Full-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company that has been part of America's fabric for over 160 years. The Retail Fulfillment Associate plays a crucial role in providing an exceptional shopping experience by combining customer engagement with back-of-house fulfillment tasks, ensuring smooth operations and customer satisfaction.

Consumer GoodsFashionRetail

Responsibilities

Greet customers with genuine hospitality

Resolve issues with professionalism

Ensure each interaction is smooth and positive

Selecting merchandise

Packing and shipping online orders with care

Assisting with in-store and curbside pickup

Review their goals

Learn about new products and promotions

Prepare the store for success

Receiving merchandise

Tagging items

Organizing the stockroom

Maintain a shoppable space

Recovering the floor and fitting rooms

Updating signs and pricing

Restocking merchandise

Supporting any needed merchandise moves

Sharing our Loyalty program benefits

Making sure customers have all they need

Ending with a sincere thank-you

Organizing the stockroom

Completing orders

Setting the team up for the next day’s success

Qualification

Customer serviceSales goalsTeam collaborationCommunication skillsResourcefulnessFlexibility

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions