Heatcraft Worldwide Refrigeration ยท 1 month ago
Service Account Manager - HVAC
US-FL-Fort Lauderdale
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expHeatcraft Worldwide Refrigeration, a part of Lennox International, is a leader in the HVAC industry. The Service Account Manager is responsible for developing and maintaining client relationships to increase revenue, ensuring customer satisfaction, and managing daily customer quotations.
Manufacturing
Responsibilities
Develops and maintains favorable relationships with new and existing clients in order to increase revenue
Under minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction
Monitors open orders to ensure completeness in a prompt manner
Ensures proper pricing and provides proposal on new services
Reviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract
Uses computerized system for tracking, information gathering, and reporting
Provides support to lower level staff on non-standard case issues
Refers highly unusual situations to higher authority for review and reconciliation
May assess needs and suggest/promote alternative products or services
Customer support is the primary function, but may include minimal selling or promotion of products or services
Responsible for creating and managing daily customer quotations
Manages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status
Assists in credit and collection activities
Provides reports proactively to show data necessary for account growth opportunities
Some travel required
Qualification
Required
Requires an Associates Degree or equivalent
Minimum 2 years related experience
Excellent written and verbal communication skills, including effective listening skills
Understanding of technical terminology
Strong knowledge of Microsoft Office products- Excel, Word, etc
Must be able to work in a fast-paced goal-oriented environment
Able to handle multiple tasks, stay organized, and focused on details
Able to make recommendations and take proactive approach
Requires general knowledge of the organization, and thorough knowledge of company products and services
Requires ability to navigate a computerized data entry system or other relevant applications
Ability to build and foster relationships
Preferred
Bachelor's degree strongly preferred
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
Up to: 12 days paid time off
2 paid well-being days
1 paid volunteer day
10 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase