TruckPro, LLC · 18 hours ago
Hybrid Service Writer / Diesel Mechanic
Richmond, VA
Full-time
Hybrid
Senior Level
5+ years expTruckPro, LLC is seeking a Hybrid Service Writer / Diesel Mechanic who will serve as the primary point of contact for customers while performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires effective communication with customers and expertise in diagnosing, maintaining, and repairing diesel engines and systems.
Retail
Responsibilities
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot work awareness)
Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Qualification
Required
Comprehensive understanding of service operations in the heavy-duty truck industry (Prior experience as a service writer or service advisor is highly desirable)
5+ years hands-on experience as a diesel mechanic or technician (within heavy-duty industry required)
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e., diesel laptop, Eaton, Bendix, ABS Brakes, JPro)
Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
A valid driver's license and a clean driving record (required)
Current or ability to obtain at company expense: CDL Class B or Class A (required)
Preferred
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (preferred)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
Benefits
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K – with company match
Paid Time Off – NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
Company
TruckPro, LLC
TruckPro, LLC is one of the largest independent distributors of heavy-duty aftermarket truck parts and accessories in the U.S.
1001-5000 employees
H1B Sponsorship
TruckPro, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-28Acquired
Leadership Team
Chuck Broadus
President and Chief Executive Officer
Courtney Howard
Talent Acquisition Partner
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