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WineFetch · 1 month ago

Client Delivery Manager Senior

United States

Full-time

Remote

Senior Level, Lead/Staff

$179K/yr - $269K/yr

12+ years exp

WineFetch is a company focused on delivering high-quality services to its clients. The Client Delivery Manager Senior is responsible for managing client relationships, ensuring satisfaction, and overseeing the delivery of outsourced solutions while leading teams to achieve operational excellence.

E-CommerceMarketing AutomationRetailRetail TechnologyWine And Spirits

Responsibilities

Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution

Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client's geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise

Works to maintain and grow the client relationship while ensuring ongoing customer service. Leads the sales effort for incremental revenue opportunities and contract renewals. Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Dark Matter Technologies products or services

Oversees the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements

Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors

Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops, and evaluates personnel to ensure the efficient operation of the function

Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement

Performs other related duties as assigned

Qualification

Client relationship managementService deliveryLeadership skillsFinancial institution experienceNegotiation skillsPresentation skillsAnalytical skillsPersonnel managementInterpersonal communication

Required

Bachelor's or Master's degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience

At least twelve (12) years of client management, related service delivery, or sales experience with five (5) or more years of leadership responsibility

Proven knowledge to represent the enterprise's entire range of products to the client and of the industry

Proven track record in client relationship management, service delivery and/or the sales of technology products and services

Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge

Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business

Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction

Displays strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with its clients

Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client

Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise

Demonstrates the ability to lead by example and motivate professional level staff

Displays strong leadership qualities, decision making abilities, and strong business judgment

Possesses strong personnel management skills