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Aspire General Insurance · 1 month ago

Senior Total Loss Specialist

United States

Full-time

Remote

Senior Level

$160K/yr - $190K/yr

5+ years exp

Aspire General Insurance Company is dedicated to providing affordable specialty auto coverage while maintaining outstanding service. The Senior Total Loss Specialist is responsible for managing total loss claims, ensuring customer satisfaction, and complying with relevant laws and regulations.

Auto InsuranceFinancial ServicesInsuranceProfessional Services

Growth Opportunities

Responsibilities

Be able to answer questions from customers concerning the claim handling process and insurance coverage

Handle all aspects of resolving total loss claims for both carrier retained salvage vehicles and owner retained salvage vehicles in a cost effective manner

Using various resources, determine accurate total loss vehicle valuations

Provide customer service to insured parties, third party claimants and lienholders with regards to total loss and salvage

Be able to fully understand and explain the total loss process to customers and the value of their total loss vehicles

Negotiate total loss settlements with customers

Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner retained and company retained)

Handle the salvage on total loss vehicles including moving vehicles to storage free locations or salvage vendors as quickly as possible

Send appropriate DMV forms and company required documents, review them upon return

Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows Aspire General Insurance Company partner’s policies, procedure and work rules

Have regular and predictable punctuality and attendance

Assist claims department by completing special projects

Assist team members on more complicated or complex losses:

Works on and/or leads special projects as requested by management

Completes most work with little to no supervision:

Other duties as assigned/requested

Qualification

Total Loss experienceInsurance industry knowledgeBilingualWordExcelOutlook proficiencyCustomer service skillsAnalytical skillsPersonal organizationInterpersonal skillsDecision making

Required

Must have 5+ years of Total Loss experience

Must be able to pass a background check

Proficient use of Word, Excel, Outlook, Web-based systems, and type 35+ wpm

Must have a disciplined approach to all job-related activities

Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills

Preferred

Ability to learn and understand insurance industry practices, standards and terminology preferred

Related insurance industry experience a plus

Bilingual a plus

Benefits

Medical

Dental

Vision

PTO

401k

Company Observed Holidays

Company

Aspire General Insurance

Aspire General Insurance Company is a California-domiciled, private passenger auto liability and physical damage carrier with combined management experience of over 100 years, servicing the needs of its customers.

Founded in 2013

Rancho Cucamonga, California, USA

201-500 employees