Artisan Council · 1 month ago
Community Manager (Contract/Shift Work)
United States
Full-time, Contract
Remote
New Grad, Entry Level
$16/hr - $22/hrArtisan Council is a boutique digital marketing agency that empowers progressive brands in the social and digital landscape. They are seeking a Contract Community Assistant to manage community engagement for multiple brands, ensuring timely responses and authentic interactions across various social media platforms.
AnalyticsDigital MarketingSocial Media Marketing
Responsibilities
You will support moderation during the holiday period, joining training sessions and preparing in advance to ensure seamless coverage and no gaps in community engagement
You will manage community management and moderation for multiple brands, maintaining 100% reply rates and responding to all owned messages and comments within 2 hours
You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, X, Threads, Facebook, YouTube, Reddit)
You will publish content on social media channels and monitor engagement
You will review all pre-scheduled social content at the time it publishes to confirm accuracy
You will moderate on-channel and off-channel conversations, both owned and earned, managing proactive and reactive engagement simultaneously
You will maintain moderation volume, meet moderation quotas, and manage priorities to ensure timely and complete coverage
You will maintain moderation aligned with brand priorities and active campaigns
You will use third-party community management tools and also sweep native feeds, inboxes, and other channels daily to ensure all conversations are fully moderated
You will identify social trends and pertinent conversations, inserting the brand into relevant discussions through timely moderation and engagement
You will identify opportunities to surprise, delight, and show community members how much they are appreciated, and you will handle communications to collect all necessary information for fulfillment
You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches
Qualification
Required
Deep knowledge of pop culture and cultural trends - you know the latest meme, TikTok sounds, and trends before most people do!
You know every up-and-coming creator in the beauty space
You live in the comments section on TikTok and know how to drive conversation and engagement when moderating the community on and off
Passion for beauty, skincare, popular brands, and other relevant communities is imperative
In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
Knowledge of the ins and outs of all social media channels, and use them effectively for work and personal use
Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
Social media enthusiast, champion of influencers, and internet culture
Strong familiarity with Microsoft Excel / Google Sheets
A self-starter who is motivated, proactive, and outgoing
Ability to work both independently and as a team player
Ability to write and edit communications and articulate the brand's voice in a creative, compelling, and witty manner
Ability to jump from the community side of marketing to the analytical side
Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Excellent written and verbal communication and interpersonal skills
Strong attention to detail and a knack for problem-solving
Finger on the pulse of culture
Experience in a target-oriented environment
Preferred
Ideally, previous experience in a customer-facing or customer service role
Suits people searching for an entry-level role
Company
Artisan Council
Artisan Council offers marketing, social media strategy, Content production, data analysis and services.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2016-01-01Series Unknown
Leadership Team
Leilani Williams
Co-Founder, Senior Partner & Director
Adam Kinnane
Founder & Director
Recent News
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