University of Utah ยท 1 month ago
Information Technology Specialist II
Salt Lake City, UT
Full-time
Onsite
Mid Level
$55K/yr - $68K/yr
4+ years expUniversity of Utah is seeking a dedicated and skilled Info Tech Specialist to join their team. This on-site position requires providing exceptional end-user customer service and technical support for both Mac and PC environments.
Higher Education
Responsibilities
Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc
Configure and support conference room and other technologies for specialized areas of support
Configure and support plotter and other printers
Manage and setup shared licensing software
Manage and maintain Microsoft Windows and Apple OS systems
Track and document problems, issues, settings and solutions for IT systems
Review and create system process and procedure documentation
Perform inventory and retirement processes
Assess IT and technology needs, offering improvements and solutions as necessary
Utilize device management systems and approved standards and processes
Utilize the department ticketing system to track work tickets and time
Troubleshoot client, systems for problem resolution
Assist with network documentation, configuration, routing and securing
Work as a team member as well as autonomously
Travel on and off campus locations using personal vehicle for IT support and equipment transport
Follow University and departmental processes, procedures, guidelines, etc
On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours
Other duties as assigned
Qualification
Required
Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience
Excellent troubleshooting skills
Solid understanding of network fundamentals
Ability to provide exceptional end-user customer service
Timely and effective resolution of technical issues
Technical support for both Mac and PC environments
Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc
Configure and support conference room and other technologies for specialized areas of support
Configure and support plotter and other printers
Manage and setup shared licensing software
Manage and maintain Microsoft Windows and Apple OS systems
Track and document problems, issues, settings and solutions for IT systems
Review and create system process and procedure documentation
Perform inventory and retirement processes
Assess IT and technology needs, offering improvements and solutions as necessary
Utilize device management systems and approved standards and processes
Utilize the department ticketing system to track work tickets and time
Troubleshoot client, systems for problem resolution
Assist with network documentation, configuration, routing and securing
Work as a team member as well as autonomously
Travel on and off campus locations using personal vehicle for IT support and equipment transport
Follow University and departmental processes, procedures, guidelines, etc
On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours
Preferred
5 years of computer support related experience
ITIL Foundations Certification
A+ MCSE, or other applicable certifications
Microsoft Windows and Mac OS troubleshooting
Automated Device Management experience
JAMF 200 level training
Benefits
Excellent health, dental, and wellness coverage at affordable rates
14.2% retirement contributions
Generous paid leave time
11 paid holidays per year
50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
Flex spending accounts
Free transit on most UTA services
Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities
A wellness program to promote health and quality of life
Company
University of Utah
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah.
10001+ employees
H1B Sponsorship
University of Utah has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (216)
2024 (189)
2023 (201)
2022 (175)
2021 (156)
2020 (174)
Funding
Current Stage
Late StageLeadership Team
Allison Nicholson
Special Assistant to CFO
Bruce Hunter
Interim Chief Innovation and Economic Engagement Officer
Recent News
National Institutes of Health (NIH)
2023-06-27
Company data provided by crunchbase