VONNE (Voluntary Organisations' Network North East) · 1 month ago
WBFL Programme Support Officer
Durham, NC
Full-time
Onsite
New Grad, Entry LevelVONNE (Voluntary Organisations' Network North East) is seeking a WBFL Programme Support Officer to provide high-quality administrative, governance, and operational support to the Wellbeing for Life programme. The role involves managing communications, data, and compliance, while also supporting the effective delivery of Adult Wellbeing Services across County Durham.
Non-profit Organization Management
Responsibilities
Deliver comprehensive executive support, including diary management, travel arrangements, and meeting coordination for the WBFL Programme Manager and Project Lead
Prepare and organise meetings and events: draft agendas, compile information packs, arrange venues, and ensure timely distribution of papers
Accurately record proceedings and produce clear, timely minutes and action notes; follow up on agreed actions
Manage delegated correspondence (emails, mail, and calls), drafting responses where appropriate and ensuring prioritisation
Respond to telephone enquiries and visitors professionally, using discretion to minimise disruption
Assist with patient/client referrals when required by liaising with third parties and updating relevant systems (e.g., DCRS)
Manage financial processes for AWS, including raising purchase orders and monitoring expenditure in line with PCP procedures
Act as a key point of contact, ensuring professional and timely communication with internal and external stakeholders
Support internal communication channels and contribute to stakeholder engagement strategies to strengthen community partnerships
Collaborate with the Digital Marketing team to gather information for mail-outs and service promotion
Coordinate and share regular communications and updates to ensure effective information flow across the WBFL and wider AWS team
Handle enquiries courteously, including signposting and managing complaints, comments, and compliments in line with procedures
Collect, collate, and analyse monitoring data to identify trends and inform service improvements
Prepare accurate reports and statistical information using both quantitative and qualitative data to support decision-making
Maintain up-to-date systems and records in compliance with organisational policies, ensuring secure handling of sensitive information
Develop and maintain efficient electronic and manual filing systems for effective storage and retrieval of information
Ensure compliance with organisational policies, including Health & Safety, Data Protection, Governance, and Business Continuity
Complete and maintain risk assessments for facilities and events as required
Support quality assurance processes, including internal audits, ISO audits, and staff satisfaction surveys
Draft and maintain operational processes, SOPs, and forms to support service development
Assist in reviewing and updating key governance documents, policies, and schedules to ensure they remain current and fit for purpose
Prepare and present papers for governance-related meetings, including agendas and accurate note-taking
Support the effective delivery of Adult Wellbeing Services, assisting Programme Managers, Project Leads, Coordinators, and volunteers in achieving engagement objectives
Contribute to performance targets and milestones in line with commissioner, funder, and PCP expectations
Assist with research and provide timely, accurate information to aid monitoring, development, and decision-making
Support the implementation of new initiatives and projects to ensure successful service delivery
Ensure all tasks are completed within agreed timescales and to the required standards
Work independently to manage and prioritise workload, recognising when to seek guidance or support
Demonstrate initiative by undertaking additional responsibilities, such as small projects, contributing effectively as part of the wider team
Qualification
Required
High-quality administrative, governance, and operational support experience
Experience in diary management, travel arrangements, and meeting coordination
Ability to prepare and organise meetings and events, including drafting agendas and compiling information packs
Experience in accurately recording proceedings and producing clear, timely minutes and action notes
Ability to manage delegated correspondence (emails, mail, and calls) and draft responses where appropriate
Professional communication skills for handling telephone enquiries and visitors
Experience in managing financial processes, including raising purchase orders and monitoring expenditure
Ability to act as a key point of contact for internal and external stakeholders
Experience in supporting internal communication channels and stakeholder engagement strategies
Ability to collaborate with teams for service promotion and information gathering
Experience in collecting, collating, and analysing monitoring data
Ability to prepare accurate reports and statistical information using quantitative and qualitative data
Experience in maintaining up-to-date systems and records in compliance with organisational policies
Ability to ensure compliance with organisational policies, including Health & Safety and Data Protection
Experience in completing and maintaining risk assessments for facilities and events
Support quality assurance processes, including internal audits and staff satisfaction surveys
Ability to draft and maintain operational processes, SOPs, and forms
Experience in preparing and presenting papers for governance-related meetings
Ability to support the effective delivery of Adult Wellbeing Services
Experience in contributing to performance targets and milestones
Ability to assist with research and provide timely, accurate information
Experience in supporting the implementation of new initiatives and projects
Ability to manage and prioritise workload independently
Demonstrated initiative in undertaking additional responsibilities
Company
VONNE (Voluntary Organisations' Network North East)
VONNE is the regional support body for the North East Voluntary, Community and Social Enterprise (VCSE) sector.
Founded in 2000
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase