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LoanCare · 1 day ago

Default Document Execution Specialist II

United States

Full-time

Remote

Entry, Mid Level

$17.88/hr - $26.73/hr

2+ years exp

LoanCare is a leading provider in the mortgage services industry, seeking a Default Document Execution Specialist II to manage a range of foreclosure, bankruptcy, and loss mitigation documents. The role involves ensuring accurate document preparation, managing execution issues, and providing administrative support while collaborating with internal and external clients.

Financial Services

Responsibilities

Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes

Complete quality review forms in conjunction with daily actions

Document system of record with tracking information and log codes

Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents

Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures

Document corrections in tracking system and follow up for completion

Order documents and/or supporting documentation as needed to support execution of documents

Manage document execution/preparation issues from time of notification to resolution

Manage the notary workstation and reconcile data recorded in notary system

Upload records to imaging system

Communicate with attorney firms, staff, management, and internal default areas

Provide administrative support

Assist with internal audits

Assist and serve as leader/mentor to Specialist I colleagues as needed

All other duties as assigned

Qualification

Mortgage servicing operationsCustomer service principlesAttention to detailProblem-solving skillsCustomer service experienceVerbal communicationWritten communication

Required

High School Diploma or equivalent required

2-4 years of customer service experience

2+ years of experience within default or mortgage servicing operations

Proficient knowledge of customer service principles and practices

Proficient mortgage product knowledge

Excellent verbal and written communication skills

Excellent attention to detail and accuracy

Excellent problem-solving and problem analysis skills

Benefits

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance

Time Off: Paid holidays, vacation, and sick leave

Retirement & Investment: Matching 401(k) plan and employee stock purchase plan

Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being

Employee Recognition: Programs that celebrate achievements and milestones

Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.