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Five9 · 22 hours ago

Associate Customer Success Manager

United States

Full-time

Remote

New Grad, Entry Level

$56K/yr - $129K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a passionate and results-driven Associate Customer Success Manager to serve as the liaison between the customer and Five9, addressing customer issues and providing effective solutions.

Call CenterCustomer ServiceEnterprise SoftwareSaaSSales

Growth Opportunities

Responsibilities

Being the trusted partner for the customer on use-case and product functionality

Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer

Apply an understanding of Five9s products, services, and support processes

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Assist with high severity requests or issue escalations as needed

Qualification

Customer SuccessAccount ManagementBusiness DevelopmentProject ManagementBA/BS DegreeCommunication SkillsSelf-motivatedAttention to Detail

Required

Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred

Ability to discuss, understand, and work within complex project and processes

Proven ability to manage multiple projects at a time while paying strict attention to details

Excellent listening, verbal and written communication skills

Must be self-directed and self-motivated

BA/BS degree or higher

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.

Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents

Generous employee stock purchase plan

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave

Company

Five9

Glassdoor4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001