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Elite Sports Clubs · 1 month ago

Regional Director of Club Experience & Operations

Milwaukee, WI

Full-time

Onsite

Director/Executive

Elite Sports Clubs is a vibrant community focused on bringing people together through fitness and sports. As the Regional Director of Club Experience & Operations, you will ensure high-quality guest experiences across multiple clubs and support operational excellence by coaching staff and developing standard operating procedures.

FitnessHealth CareSports

Diversity & Inclusion

Responsibilities

Drive daily excellence across multiple clubs by ensuring every guest touchpoint is warm, consistent, and high-quality

Support front desk hospitality, housekeeping standards, and facility operations

Act as the connector between teams to keep communication smooth and service seamless

Coach staff, develop standard operating procedures, identify opportunities for improvement, and uphold the club’s brand of exceptional member experience

Qualification

Hospitality leadershipMember experienceOperations coordinationQuality assuranceSOP developmentTrainingHousekeeping standardsMulti-site managementCommunicationProblem-solving