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TaskRay · 1 month ago

Solutions Consultant II

Denver, CO

Full-time

Hybrid

Mid, Senior Level

$121K/yr - $142K/yr

5+ years exp

TaskRay is a leader in post-sale work management within the Salesforce ecosystem, dedicated to enhancing customer experiences. The Solutions Consultant II will ensure the success of prospects and customers through pre-sale solutioning and hands-on implementation services, working closely with various teams to deliver effective solutions.

AppsInformation TechnologyMobile Apps

Responsibilities

Partner effectively with enterprise-level customer teams, processes, and roles

Lead discovery sessions; organize and document requirements; define user stories; and translate stories into a delivery (build) plan

Design customer implementations and service offerings, advising customers on setup, best practices, and technical tasks

Configure TaskRay and build custom configurations to meet customer needs

Own testing and deployment of work (or provide support when owned by the customer)

Create test scripts and support UAT processes

Collaborate with SI partners during discovery, design, and build to maintain alignment with broader Salesforce implementation projects

Run solo projects or work alongside a PM on larger, more complex implementations

Coordinate with internal teams (AE, AM, CSM, Product, Support) and serve as the primary technical resource for the Onboarding Project Manager when paired

Support the design and build of add-on solutions to the TaskRay application

Ensure implementations are completed effectively and set up the CSM for successful end-user training prior to go-live

Lead customized product demos and technical calls to guide prospects through product and technical understanding (supporting the sales motion owned by the AE)

Support the selling AE with technical assistance, demo org configuration, RFPs, security questionnaires, and other product/technical materials

Write Statements of Work and/or Design Documents that define implementation scope and outline how TaskRay may be used alongside other Salesforce applications

Perform hands-on solution design and create clear, scalable design documentation

Create and lead prospect trials and proof-of-concepts, guiding prospects to validate concepts and achieve trial goals

Qualification

Salesforce platformSalesforce configurationBusiness analysisSalesforce certificationsProject managementTechnical evangelismStakeholder engagementB2B buying processes