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TTCU Federal Credit Union · 1 week ago

Video Teller, Spanish Bilingual

Tulsa, OK

Full-time

Onsite

New Grad, Entry Level

0+ years exp

TTCU Federal Credit Union is seeking a Video Teller who is bilingual in Spanish to assist members through video transmissions. The role involves processing transactions efficiently, building relationships with members, and contributing to cross-sell goals by understanding member needs.

FinanceFinancial ServicesLending

Growth Opportunities

Responsibilities

Through video transmissions via the Interactive Teller Machine (ITM), process member transactions demonstrating efficiency and good utilization of time in order to assist as many members as possible without negatively impacting the quality of the transaction. Responsible for balancing regularly to ensure accuracy in all teller transactions and making supervisor aware of any needs (supplies, concerns, etc.) to avoid delays in processing

Contribute to the achievement of cross-sell goals by building trusting relationships with members, staying informed on current products, services and promotions and by utilizing Touché Customer Relationship Management (CRM) to help determine member needs and refer appropriate services

Build caring relationships and earn the trust of TTCU members by providing accurate, thorough answers to member questions via Teller Now Video and phone, call queues and/or member facing, utilizing various resources including handouts, peers and supervisors

Qualification

Customer ServiceSpanish BilingualMicrosoft OfficeProprietary Software LearningResilienceEffective CommunicationTeam CollaborationSelf-Motivated

Required

High School Diploma or GED required

Must have and maintain a valid driver's license

6 months demonstrated customer service ability

Basic knowledge with Microsoft Office (Word, Excel, PowerPoint, SharePoint (Teams) and Outlook)

Ability to navigate the Internet using Chrome, Edge, Internet Explorer

Ability to learn proprietary computer software such as Keystone, OnBase, Touché, Concur and Cisco Agent Desktop

Intermediate written and verbal communication skills are required to effectively interact with members regarding financial transactions which may involve problem resolution and offer educational information regarding products and services

Ability to work with confidential information and maintain confidentiality at all times

Ability to create an atmosphere which promotes TTCUs Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to members and fostering teamwork among employees

Must be able to perform job functions either independently or under supervision and work effectively on own

Must be able to plan their own work activities as well as take direction

Must be able to read and carry out various complicated written and oral instructions

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be able to perform basic mathematical calculations with extreme accuracy

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters

Company

TTCU Federal Credit Union

Glassdoor4.3

Established in 1934, TTCU Federal Credit Union is a $2.6 billion financial institution with a full complement of depository, lending and financial advisory services.

Founded in 1934

Tulsa, Oklahoma, USA

201-500 employees