RELEX Solutions · 5 days ago
Customer Success Manager - Supply Chain SaaS - Nashville, TN
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
4+ years expRELEX Solutions is a company that creates cutting-edge supply chain and retail planning software. They are seeking a committed Customer Success Manager to build high-quality customer relationships, lead KPI target discussions, and pursue incremental SaaS opportunities to enhance customer value and satisfaction.
Enterprise SoftwareMachine LearningRetailRetail TechnologySoftwareSupply Chain Management
Responsibilities
Having your finger on the pulse of your customers operations and business strategy - measuring satisfaction, asking about challenges, and offering help when needed
Working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations
Monitoring customer's key performance metrics and taking the necessary actions to improve them
Facilitating recurring steering meetings to align with customer's business-strategy and RELEX road map
Working closely with Service Delivery Manager to plan and coordinate version upgrades
Manage customers solution improvements and work directly with RELEX Value Development team
Providing thought leadership, innovation, and having the confidence to challenge business strategy with your customers
Primary escalation points for business operations, secondary for IT
Administrative functions such as reporting and invoicing billable activities
Qualification
Required
Candidates must have an understanding of Retail supply chain and have experience working with or supporting one or more of the following areas: Demand planning, forecasting and replenishment, Space planning & Assortment, Category management and Merchandising, Price and promo optimization, Retail or CPG supply chain
Minimum 2+ years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consultancy, Supply Chain Management, or Account Management role operating or supporting one of the key areas above
2+ years of commercial experience in SaaS, either as a provider or as a customer
4+ years of leadership experience in supply chain, pricing, and/or merchandising
Experience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross sell and upsell opportunities
Process and software solution experience in any of the following areas: Demand planning, forecasting and replenishment, Space planning & Assortment, Merchandising, Retail or CPG
Industry experience with retailers, preferably experience with Tier 1 retailer
Relevant Master's or Bachelor's degree with an excellent academic record in e.g., Industrial Management, Business Administration, Business Management, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Logistics, Supply Chain Management or Supply Chain Engineering
Preferred
Combination of Customer Success Management skills, IT Service Management skills and retail industry knowledge
Able to influence business strategy and communicate effectively at all levels
Able to understand customer's challenges from business and IT perspectives
Able to independently develop customer accounts and create more value for our customers
Company
RELEX Solutions
RELEX Solutions offers a unified AI-based platform that enhances supply chain and retail planning.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$814.57MKey Investors
NordeaBlackstone GroupBP
2025-01-27Debt Financing· $10.52M
2024-12-10Secondary Market
2023-11-06Series Unknown
Leadership Team
Mikko Kärkkäinen
CEO and co-founder
Johanna Småros
Co-Founder & Chief Sustainability Officer
Recent News
2025-12-22
Company data provided by crunchbase