Associate Staffing ยท 16 hours ago
Systems Analyst (KloudGin)
Associate Staffing is seeking an experienced Systems Analyst to support the implementation of the KloudGin Work Management solution. The role involves providing analytical support across business processes, collaborating with stakeholders, and ensuring effective system configurations and improvements.
Staffing & Recruiting
Responsibilities
Participate in requirements gathering, analysis, technical design, testing, documentation, and planning
Consult stakeholders to understand needs, objectives, functions, performance expectations, and input/output requirements while proposing effective technical alternatives
Collaborate with process owners and subject matter experts to refine user requirements and document business processes and system configurations
Analyze workflows to identify impacts on business processes and recommend improvements
Develop testing criteria, conduct testing, troubleshoot issues, and prepare change notices for system updates
Provide technical support and user training, clearly communicating complex information to non-technical users
Coordinate with consultants, system integrators, analysts, and technical staff to resolve system issues
Build and maintain effective working relationships within cross-functional and diverse teams
Qualification
Required
Experience with configuration of the KloudGin Work Management solution
Minimum 3 years of experience as a Systems Analyst or similar role, preferably with Field Service Management (FSM) systems
Experience implementing and supporting Field Service Management solutions
Experience in the utility industry or a similar regulated environment
Knowledge of system integration techniques, including APIs, middleware, and data migration
Understanding of mobile technologies and their application in field service solutions
Proficiency with SDLC methodologies (Agile, Waterfall, or hybrid)
Experience with reporting and analytics tools related to FSM data
Basic knowledge of cloud-based solutions and SaaS platforms
Basic knowledge of related systems such as SAP Plant Maintenance, Esri, and SharePoint
Preferred
Project management, functional lead, or coordination experience
Ability to quickly learn new technologies and tools with minimal supervision
Strong stakeholder management skills and the ability to facilitate alignment among diverse groups
Strong understanding of business processes related to field service operations
Ability to analyze systems and workflows to identify gaps and recommend improvements
Excellent communication skills for working with technical staff, stakeholders, and non-technical end users
Ability to document system requirements, use cases, and technical specifications
Strong problem-solving skills with the ability to remain calm and adaptable in fast-paced environments
Company
Associate Staffing
Associate Staffing is a professional staffing firm providing top technology and financial talent to Fortune 500, 1000, and mid-market firms nationwide.