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OnPoint Community Credit Union · 1 month ago

Teller - Bend Downtown

Bend, OR

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

0+ years exp

OnPoint Community Credit Union is the largest community owned credit union in Oregon, focused on investing in their employees and community. They are seeking a Teller to provide exceptional member service, perform transactions, and assist with lobby management while maintaining a welcoming environment for members.

BankingConsultingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Responsible for exceptional member service to include eye contact, welcome greeting, thanking the member by name, interest and willing to help, energy in body language and tone, friendly comments and ensuring members needs are fulfilled

Performs and documents over the counter transactions as identified in the teller habit pattern

Understands and determines acceptability of negotiable items and member identification

Identifies and addresses member questions and concerns to offer solutions

Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members or opens product/service as appropriate

Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome

Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them

Maintains cash drawer and balances within guidelines established by Credit Union

Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time)

Performs any additional duties as required by the Management Team

Qualification

Cash handling experienceCustomer service skillsBilingual skillsBasic computer skillsTeamworkProblem solvingInterpersonal communicationOrganization skills

Required

High School graduate or GED required

A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required